Front of House

2 months ago

Rosebery, Australia MCoBeauty Full time

We are seeking a passionate, energetic and solutions-orientated Front of House & Customer Service Coordinator.

The primary role is to facilitate and support the day-to-day responsibilities of the office, across all departments. You will also be responsible for enhancing the overall customer experience by implementing and coordinating the ongoing growth strategies to build online sales and customer traffic. A good understanding of e-commerce and digital platforms as well as a genuine appreciation for beauty, fashion and innovation is key to being successful in this role.

**Responsibilities**
- Answer and screen all incoming telephone calls to the main switchboard, ensuring accurate details are recorded and passed on to the relevant departments/individuals promptly.
- Working daily with Shopify and StarShipIt e-commerce platforms and apps.
- Ensure the parcel despatch of all customer service enquires are delivered on time and to brand standard.
- Manage the product press stock and customer service inventory.
- Assist with the community management across all social platforms.
- Assisting the office with any ad-hoc admin tasks.
- Organise and set up conference rooms including audio-visual needs, transportation and catering.
- Order office supplies and handle other office related procurement activities as needed.
- Maintain office cleanliness including front of house, common areas and general office.
- Maintain all business filing systems, including our extensive customer database.

**Requirements**:

- The ability to communicate clearly and concisely, with excellent attention to detail.
- Highly organised attitude and style with the ability to forecast and forward plan.
- Self-motivated and resourceful, with the proven ability to successfully meet tight deadlines and time pressures.
- Highly developed customer service skills, being committed to providing exceptional customer service across all channels
- Quick to build industry specific insights, particularly when it comes to social media and digital innovation.
- Able to conduct desk research, analyse information and clearly communicate and present the findings in a clear and concise manner.
- Relevant cross-functional experience across marketing, digital agency, advertising, project management.
- Familiar working with Shopify and similar platforms.
- Strong computer skills are essential. Expertise on Outlook and MS-Office suite is a necessity (Word, Excel and PowerPoint).

This role is based from ModelCo HQ in Rosebery, NSW.

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