Consultant Ex-offenders Program

Posted: 17/08/2023

Closing Date: 18/09/2023

Job Type: Permanent - Full Time

Location: Beaudesert

Job Category: Employment Services

**Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.**

**About BUSY Ability...**

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 45 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

**A bit about the role...**

In this role, you will be responsible for managing a diverse caseload, work with clients to increase their readiness to sustain employment, upskill and retrain them and create opportunities for them via referrals and direct marketing to local employers. You will identify and develop collaborative relationships with clients and employers; with a focus on securing successful job placements and supporting new business opportunities.

This position is full-time, fixed-term role until June 2025 with possibility of extension, working across our Yarrabilba and Beaudesert office.

**So, what does an everyday look like?**
- Build a pipeline of customers through active community engagement and networking.
- Develop strong relationships with customers, both face to face and over the phone, to understand their placement potential and the actions needed to assist them to be job ready
- Conduct customer appointments and guide customers through the process, identify barriers and devise appropriate management plans and pathways.
- Meet your performance indicators by converting sales leads into placements.
- Deliver effective and timely communication and post-placement care to both employers and customers.

**BUSY Benefits**
- Competitive salary: Circa $66k + super + NFP salary sacrifice + bonus
- Generous bonus incentive plans
- Training and Professional development commitment
- Not for Profit salary sacrifice
- Career progression and internal transfer opportunities
- BUSY Benefits program
- Employee Assistance Program
- Tools of the trade to support your individual role

**Desired Skills and Experience**:
**A bit about your experience**
- Ability to generate placement leads resulting in sustainable employment outcomes for clients
- Experience with phone customer service
- The ability to manage and develop a large portfolio of job ready clients
- Desirable experience in building collaborative client partnerships through ongoing coaching, mentoring, support and effective case management

**Next steps...