Current jobs related to Itil Service Delivery Manager - Canberra - The Department of Parliamentary Services
-
IT Service and Project Delivery Manager
2 weeks ago
Canberra, ACT, Australia KBR Full timeAbout the RoleThe IT Service and Project Delivery Manager is a critical position within KBR, responsible for establishing and managing service level agreements for the company's Defence services, systems, and applications.Key ResponsibilitiesDevelop and maintain relationships with key stakeholders across KBR supported environments, understanding customer IT...
-
Service Management Analyst 1
2 weeks ago
Canberra, ACT, Australia Unisys Full timeJob Summary:Unisys is seeking a highly skilled Service Management Analyst 1 to join our team in Canberra. As a key member of our Service Management team, you will be responsible for overseeing, facilitating, and administering ITIL-based service support and technical account management.Key Responsibilities:Work with Field Service to perform end-to-end Asset...
-
Itil Change Manager
4 months ago
Canberra, Australia Leidos Full timeCompany Description **About Us** The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into...
-
IT Service Delivery Manager
1 day ago
Canberra, ACT, Australia KBR Full timeAbout the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at KBR. As a key member of our organization, you will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications.Key ResponsibilitiesDevelop and maintain relationships with key stakeholders across KBR...
-
Enterprise Operations Centre Manager
3 months ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/ST0037**Title**: - Enterprise Operations Centre Manager / SIAM / ITIL / ITSM**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - High Profile Federal Government Agency! - Initial 12 month contract with a 12 month extension options! - Rewarding hourly rate!...
-
Service Desk Analyst
3 months ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0804**Title**: - Service Desk Analyst - ITIL - Active Directory, Microsoft - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 month + EXT**Description**: - **ASAP Start with a leading Federal Government Department!**: - **Lucrative hourly rates on offer $$**: -...
-
IT Service and Project Delivery Manager
10 hours ago
Canberra, ACT, Australia KBR Full timeAbout the RoleThe IT Service and Project Delivery Manager will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications. This role requires a strong background in IT service management, ensuring services are delivered efficiently, effectively, and in alignment with business needs and...
-
IT Service and Project Delivery Manager
7 days ago
Canberra, ACT, Australia KBR Full timeAbout the RoleWe are seeking an experienced IT Service and Project Delivery Manager to join our team at KBR. As a key member of our Mission IT and Security Solutions line of business, you will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications.Key ResponsibilitiesDevelop and...
-
IT Service and Project Delivery Manager
4 days ago
Canberra, ACT, Australia KBR Full timeAbout the RoleWe are seeking an experienced IT Service and Project Delivery Manager to join our team at KBR. As a key member of our organization, you will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications.Key ResponsibilitiesDevelop and maintain relationships with key stakeholders...
-
Service Delivery Manager
4 months ago
Canberra, Australia Indigitise Pty Ltd Full timeSkill Set(s) - Process Definition and Improvement - Skills Level(s) - Level 3 - Advanced Practitioner - Service Category(s) - Program Management Services **Scope of Task**: Army maintains a few bespoke communications systems and services with unique requirements. A need has been identified for a Service Delivery Manager (SDM) with a strong ITIL and Agile...
-
Land Service Delivery Manager
3 months ago
Canberra, Australia KBR Full time**Title**: Land Service Delivery Manager **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to governments and companies around...
-
Operational IT Service Delivery Manager
2 weeks ago
Canberra, ACT, Australia Leidos Full timeAbout the RoleWe are seeking an experienced Operational IT Service Delivery Manager to join our team at Leidos. As a key member of our IT operations team, you will be responsible for driving activities to maintain the reliability of our environment and support a culture of operational excellence.Key ResponsibilitiesMajor Incident Management: You will perform...
-
Operational IT Service Delivery Manager
2 weeks ago
Canberra, ACT, Australia Leidos Full timeAbout the RoleWe are seeking an experienced Operational IT Service Delivery Manager to join our team at Leidos. As a key member of our IT organization, you will play a critical role in driving activities to maintain the reliability of our environment and support a culture of operational excellence.Key ResponsibilitiesMajor Incident Management: You will be...
-
IT Service Delivery Manager
2 weeks ago
Canberra, ACT, Australia ignite Full timeAbout IgniteIgnite is seeking a highly skilled IT Service Manager to join our team and support the development of processes and governance around ITIL 4. This includes incident management, problem management, change management, and release management.Key ResponsibilitiesLead the development of processes, tools, and governance from the ground up.Utilize...
-
IT Service Delivery Manager
4 months ago
Canberra, Australia KBR Full time**Title**: IT Service Delivery Manager (SATCOM) **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to governments and companies...
-
SIAM/ITSM Specialist
1 day ago
Canberra, ACT, Australia HiTech Group Full timeJob Title: SIAM/ITSM Specialist - ITIL, ServiceNowWe are seeking an experienced SIAM/ITSM Specialist to join our team at HiTech Group. The successful candidate will play a pivotal role in facilitating the uplift to ITIL 4 practice model.Job Summary:The SIAM/ITSM Specialist will be responsible for working closely with the SIAM Project team to ensure all...
-
Aps 6 - Service Delivery Manager
3 months ago
Canberra, Australia Australian Government Full time$88,175 - $100,724 (plus Super) - Canberra - ACT **The Role** There is a Service Delivery Manager position available within the ERP Support Organisation (ESO) which supports the DDG to deliver ERP services to the Defence community. Key responsibilities for this positions include: - Ensures the delivery of reliable ICT services that meet customer and...
-
Technical Service Delivery Lead
2 weeks ago
Canberra, ACT, Australia Unisys Full timeJob SummaryWe are seeking a highly skilled Technical Service Delivery Lead to join our team at Unisys. As a key member of our IT team, you will be responsible for leading the technical service delivery for Modern device management and Seamless collaboration.Key ResponsibilitiesLead the technical service delivery for Modern device management and Seamless...
-
IT Service Manager
3 months ago
Canberra, Australia Davidson Group Services Full time**The Opportunity**: Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while...
-
IT Service and Project Delivery Manager
3 months ago
Canberra, Australia KBR Full timeTitle: IT Service and Project Delivery Manager Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies...
Itil Service Delivery Manager
4 months ago
**Job Details**:
**Job Title**: ITIL Service Delivery Manager
**Employment Type**:Ongoing
**Classification**: PSL 6
**Closing Date**: 11:30pm AEDT, Thursday, 30 March 2023
**The Opportunity**:
- The Department of Parliamentary Services (DPS) is recruiting for a PSL 6 ITIL Service Delivery Manager within the Digital Customer Services Branch.
- The Digital Customer Services Branch provides key operational support services as well as the management and maintenance of IT systems supporting the functioning of the parliament and electoral offices across the country. The branch is made up of four main operating areas which report to the Assistant Secretary. The key responsibilities of each area are represented by Enterprise Architecture, Technology Platforms, Applications Delivery and Operations and ICT Service Delivery.
- The ICT Service Desk serves as a contact point for all ICT issues and requests in Parliament House and electorate offices and provides ICT support services to parliamentarians and staff, and the parliamentary departments. The ICT Service Desk Manager leads a team of 8-10 Service Desk Analysts and is responsible for managing the operations of the ICT Service Desk with a focus on service delivery and client satisfaction. The role is actively involved in the day-to-day activities of the team, with direct accountability for service desk performance.
- The Incident Manager works closely with the ICT Service Desk to identify major incidents, capture and analyse information and escalate to the appropriate resolver team. The Incident Manager may also work closely with resolver teams to assist in managing incidents. The Incident Manager is responsible for ensuring that incident resolution is being progressed and stakeholders are kept informed. The Change Manager facilitates the recording, assessment and approval of changes in the ICT environment. They are responsible for organising the weekly Change Advisory Board approvals and liaising with Change Owners and CAB Members to sure the timely approval of changes prior to implementation.
-
**Who we are looking for**:
- The successful applicant will have experience in providing and managing ICT support services, knowledge of best practice ITIL based processes including incident and change management, and the ability to lead and manage a team of ICT service desk staff to provide a high level of customer service and support. They will also have experience in, or the ability to write, maintain and follow procedural documentation.
**Job Specific Requirements**:
- The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.
**Duty Statement**:
**Classification**:PSL 6
**Branch**:Digital Customer Services Branch
**Section**:ICT Service Delivery
**Immediate supervisor**:Assistant Director, 2020 Service Desk
- Under limited/general direction undertake duties in accordance with the agreed standards for the PSL 6 classification. The duties will include, but are not limited to, the following:
- Manage the ICT Service Desk which provides first level support for information technology to clients in Parliament House and electorate offices.
- Manage the Incident Management process, and manage major incidents through to resolution.
- Manage the Change Management process, and facilitate the Change Advisory Board.
- Respond to requests from clients and manage complex requests and high priority requests from parliamentarians.
- Produce performance statistics and report to the executive. Analyse reports and identify ways of improving performance to ensure performance goals are met or exceeded.
- Undertake other tasks as necessary to ensure the efficient and cost effective delivery of products and services provided by DPS goals are met or exceeded.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._
**How to apply**:
- Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.
- Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.
**Our purpose and values**:
- We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
- Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring c
