Store Operations Manager

3 weeks ago

Melbourne, Australia Amplifon Group Full time

We are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.In Australia we serve our customers through over 400 clinics. We offer exclusive, all-around, highly customised hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.We attract, develop, and empower the most talented people to **make more possible** and demonstrate our values every day.**About the Role**The Store Operations Manager will:

- Ensure high quality shop personnel experience by enhancing the efficiency and effectiveness of Stores Commercial Operations (e.g., stock/ product availability, procedures, cash collection).
- Ensure shop personnel care by listening stores needs and promptly solve their issues improving the ongoing processes.
- Improve and embed clinical sales excellence across Amplifon clinics by ensuring Store Processes simplification and Store support service.
- Manage Store Operations communication by means of improving processes, tools and contents for field communication cascade.
- Work closely with Data analysts to provide data insight, analysis, reporting and advanced analytics.

**Key Accountabilities and Responsibilities**Store Operations**:

- Ensure simplification of Store processes and store support service
- Identify opportunities to streamline, reduce red tape and improve overall Store administration while enhancing commercial performance AND compliance requirements
- Guarantee the adoption of Optimised process / Protocol
- Monitor Store performance KPIs and act promptly to maximise store efficiency and effectiveness.
- Support Global / Regional Rex Group projects and pilot new initiatives

**Store Operations Communications**
- Act as point of contact, collecting needs and relevant information from all back-office departments to timely inform the field
- Collect feedback from field/area managers (e.g., ongoing projects, activities)
- Organize routines (events with external stakeholders, conventions with internals) to support business activities
- Align with internal stakeholders during newsroom routine to leverage synergies and maximize communication effectiveness internally and externally
- Ensure alignment on priorities and resource allocation with country communication

**Data Analytics**:

- Generate Sales Business insights to support data driven decision

**Other revenue and cash Collection**
- Monthly reporting on Other Revenue and cash collection activities with a focus on the strategic identification of opportunities and improvement plan

**About You**
- Master's degree in Audiology
- Certificate of Clinical Practice
- Full Member of Audiology Australia
- Worked as an audiologist for a minimum of 5 years
- Supervised university students and new graduates
- Involvement in Mentor program
- Experience in audiology training (desirable)
- High level of organisational skills
- Strong results orientation and focus
- Quickness in understanding and dealing with a business situation (Risk and opportunities)
- Ability to analyse large set of data using different tools and techniques, to break down complex problems, identify patterns and build predictive models.
- Ability to create a value interaction between company and customer over the duration of their relationship
- Excellent writing skills and attention to detail
- Efficient in all Microsoft office software
- Propensity to put customer at the core of the business, understand the stages involved in customer journey
- Ability in negotiating and communicating effectively with different individuals and groups
- Ability to learn, act and succeed within a matrix organization
- A high level of versatility

**What's on Offer**
- Amplifon training, career, and learning development opportunities
- A day off to celebrate your Birthday
- Yearly flu vaccinations
- Free access to our Employee Assistance Program
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Discounted Private Health Insurance and other benefits and products
- Employee referral bonus when you introduce your friends and family to Amplifon
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team

**APPLY NOW**...we would love to hear from youAs an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply

  • Sales - Stores

    1 week ago

    Melbourne, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of our team and are committed to supporting their development, diversifying the working environment and furthering their careers with new job opportunities from the stores to the office. **Store Product Specialist**: **Fulltime and Casual -...

  • Sales - Stores

    2 weeks ago

    Melbourne, Victoria, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of ourteam and are committed to supporting their development, diversifying the working environment andfurthering their careers with new job opportunities from the stores to the office.Store Product Specialist:Fulltime and Casual - Melbourne,...

  • Assistant Store Manager

    4 weeks ago

    Melbourne, Australia MOORABBIN AIRPORT OUTLET STORE Full time

    Meet Your Future Team: You support in providing the highest level of guest experience and delivering the vision of Amer Sports with a passionate, talented group of product guides, in partnership with the Store Manager and other Amer team members. You are product-obsessed and inspire those around you with your commitment to education and sharing product...

  • Glue Store Manager

    2 weeks ago

    West Melbourne, Australia Glue Store Full time

    Part of the Accent Portfolio of brands,Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and sports...

  • Store Product Specialist

    3 weeks ago

    Melbourne, Australia D1 Store Full time

    **Fulltime and Casual - Melbourne, Sydney, Brisbane and Perth**: **About the Role** With the re-opening of all our states and stores, we're looking to add additional team members to join our team to help facilitate in-store sales with the opportunity to enter management roles. Your responsibilities will involve phone calls, store sales, stock take, cash...

  • Assistant Store Manager

    4 weeks ago

    Melbourne, Australia Estate Locksmith Store Full time

    ABOUT THE ROLE Reporting directly to the Store Manager, you will: Assist the Store Manager in increasing performance to achieve targets Contribute to all aspects of the store including serving customers and stacking shelves Assist the Store Manager with the training and development of the team Order and maintain stock availability Ensure the health and...

  • Store Product Specialist

    2 weeks ago

    Melbourne, Victoria, Australia D1 Store Full time

    Fulltime and Casual - Melbourne, Sydney, Brisbane and Perth:About the RoleWith the re-opening of all our states and stores, we're looking to add additional team members to join our team to help facilitate in-store sales with the opportunity to enter management roles.Your responsibilities will involve phone calls, store sales, stock take, cash and technical...

  • Store Product Specialist

    2 weeks ago

    Melbourne, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of our team and are committed to supporting their development, diversifying the working environment and furthering their careers with new job opportunities from the stores to the office. - ** Growth & Opportunities**: - As one of the fastest...

  • Store Product Specialist

    3 weeks ago

    Melbourne, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of our team and are committed to supporting their development, diversifying the working environment and furthering their careers with new job opportunities from the stores to the office. - ** Growth & Opportunities**: - As one of the fastest...

  • Store Product Specialist

    4 weeks ago

    Melbourne, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of our team and are committed to supporting their development, diversifying the working environment and furthering their careers with new job opportunities from the stores to the office. - ** Growth & Opportunities**: - As one of the fastest...

  • Store Product Specialist

    4 weeks ago

    Melbourne, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of our team and are committed to supporting their development, diversifying the working environment - **Growth & Opportunities**: - As one of the fastest growing consumer-electronics retailers in Australia, we are committed to growing our team...

  • Store Product Specialist

    2 weeks ago

    Melbourne, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of our team and are committed to supporting their development, diversifying the working environment and furthering their careers - ** Growth & Opportunities**: - As one of the fastest growing consumer-electronics retailers in Australia, we are...

  • Glue Assistant Store Manager

    3 weeks ago

    Melbourne, Australia Glue Store Full time

    About Us Part of the Accent Portfolio of brands, Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and...

  • Store Product Specialist

    2 weeks ago

    Melbourne, Victoria, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of ourteam and are committed to supporting their development, diversifying the working environment andfurthering their careers with new job opportunities from the stores to the office.- Growth & Opportunities: As one of the fastest growing...

  • Store Product Specialist Fulltime

    4 weeks ago

    Melbourne, Australia D1 Store Full time

    **At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of our** **team and are committed to supporting their development, diversifying the working environment and** **furthering their careers with new job opportunities from the stores to the office.**: - **Growth & Opportunities**: - As one of the...

  • Store Product Specialist

    2 weeks ago

    Melbourne, Victoria, Australia D1 Store Full time

    At D1, we are all about collaboration, recognition, flexibility and growth. We embrace the wide range of talents of ourteam and are committed to supporting their development, diversifying the working environment- Growth & Opportunities: As one of the fastest growing consumerelectronics retailers in Australia, we are committed to growing our team and their...

  • Store Product Specialist Fulltime and Casual

    2 weeks ago

    Melbourne, Australia D1 Store Full time

    With the re-opening of all our states and stores, we're looking to add additional team members to join our team to help facilitate in-store sales with the opportunity to enter management roles. Your responsibilities will involve phone calls, store sales, stock take, cash and technical support. There will be KPI's and other targets involved with the role...

  • Store Product Specialist Fulltime and Casual

    2 weeks ago

    Melbourne, Victoria, Australia D1 Store Full time

    With the re-opening of all our states and stores, we're looking to add additional team members to join our team to help facilitate in-store sales with the opportunity to enter management roles.Your responsibilities will involve phone calls, store sales, stock take, cash and technical support. There will be KPI's and other targets involved with the role with...

  • Glue Assistant Store Manager

    3 days ago

    West Melbourne, Australia Glue Store Full time

    Part of the Accent Portfolio of brands,Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and sports...

  • Assistant Store Manager, Store Operations

    2 weeks ago

    Melbourne, Victoria, Australia Adidas Full time

    Purpose & Overall Relevance for the Organisation:The Assistant Store Manager Store Operations, South Wharf Factory Outlet is the lead for all administration, business analysis, platforms, and compliance processes that underpin the day-to-day rhythm of an adidas FO store. Drives profitability of store by meeting or exceeding sales and profit targets while...