IT Application Support Analyst

Company Description

We’re experiencing significant growth across the business which shows no sign of slowing down, so it’s a brilliant time to join us as we move into the next phase of our journey.

**Job Description**:
You will be the primary point of contact for managing, troubleshooting, and enhancing our internal business systems. You'll work closely with different teams across TPRC to ensure that all systems are operational, secure, and up-to-date. You'll also provide training, assistance, and advice to users.

**You'll be responsible for**:
**System Management**: Overseeing the operation of our internal business systems, ensuring optimal performance, reliability, and security. This includes managing updates and patches, system backups, and system configuration.

**Troubleshooting**: Identifying, investigating, and resolving issues with the business systems, ensuring all issues are logged, tracked, and resolved in a timely manner.

**User Support**: Providing guidance and training to system users, helping them make the most of the technology. Responding to user queries and issues, providing first-line support and escalating more complex problems to appropriate teams or vendors as needed.

**System Enhancements**: Working with users, business analysts, and developers to identify opportunities for system enhancements.

**Documentation**: Maintaining comprehensive documentation of system configurations, user guides, troubleshooting procedures, and standard operating procedures.

**Vendor Management**: Coordinating with software vendors and service providers to ensure that services are delivered according to contractual commitments and that systems stay current with the latest updates and enhancements.

**Compliance and Security**: Making sure all systems are compliant with relevant regulations and company policies, particularly those related to data security and privacy.

**Qualifications**:
**About you**:

- You'll bring proven experience in a similar role, such as IT Support, Systems Administrator, or Application Support Analyst.
- You're a great problem solver, with a methodical approach to troubleshooting.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- You can manage your time efficiently, prioritising tasks and working under pressure.
- Familiarity with ITIL or other IT Service Management frameworks would be a plus.

Additional Information

With rapid growth across the business, it's a great time to join TPRC and have a significant impact. We are committed to being a great place to work, with lots of opportunities for learning and development, and a fun and inclusive culture.