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Casual Night Auditor

5 months ago

Melbourne, Australia The Great Southern Hotel Full time

**The Great Southern Hotel Melbourne (GSH-Melbourne)** is a busy hotel located in the heart of Melbourne’s CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay, Melbourne Exhibition and Convention Centre, Marvel Stadium and much more. The Great Southern Hotel is currently seeking a well-presented individual to join our Front Office team in the Casual position of Night Audit operations.

**About the role**:
**About the role**:
**As our Night Auditor, your responsibilities will include**:

- Check-in and Check-out of guests.
- Auditing all daily hotel transactions and daily shift reports.
- Competently taking and processing reservations.
- Ensuring professionalism and accuracy with information and billing during arrival and departure.
- Taking responsibility to ensure all required tasks are completed accurately and within given time frames.
- Dealing with any guest complaints in a professional manner.
- Conducting site and safety walks around the hotel.

**About you**:
**About you**:

- Excellent communication and interpersonal skills
- A commitment to outstanding customer service
- The availability to work on a rotating roster
- Excellent grooming and presentation skills
- A warm and friendly personality
- Confidence to problem solve without supervision.
- Excellent time management skills
- The ability to work under pressure with excellent attention to detail
- Ability to work independently & within a team environment
- Previous experience in a similar role is an advantage
- First Aid and RSA Certificate (optional)
- Knowledge of Oracle/Micros - Opera PMS Systems would be considered as an advantage
- Computer literacy in Microsoft Office 365

**Benefits**:
**This role offers a great opportunity to expand upon your skill set. In addition, we offer the following benefits**:

- Supportive team environment
- Receive ongoing training and development of skills
- High occupancy and consistent shifts
- Short walk from Southern Cross Station
- High chance to work for a different branch if relocated

**To apply**:
**_Applicants must have the legal right to work in Australia._