Principal Advisor, Customer Research

2 weeks ago


Brisbane, Australia Transport and Main Roads Full time

The Principal Advisor, Customer Research will grow the Transport Talk online community in a way that maintains community engagement whilst delivering evidence-based actionable insights to TMR business areas. They will be an agent of change in a highly complex and dynamic environment, which will allow them to think outside the box in delivering customer-focused business improvements and outcomes.

**Accountabilities include**:

- Capability uplift of business areas across TMR to utilise the voice of the customer in their business decisions by providing actionable customer insights and communicating customer stories
- Reporting on successes and lessons learned from the Transport Talk community, including identifying opportunities to leverage insights and lessons across research and design activities to deliver whole-of-department value
- Acting as a central point of contact for TMR-wide customer enquiries related to the online community and managing the customer relationship from a technical support perspective with mínimal supervision
- Developing and tracking performance metrics and formulating proactive engagement strategies and activities to ensure the Transport Talk community remains energised and is meeting its objectives
- Managing technical administration tasks such as member database management, workspace setup, permissions, incentive administration, and content publishing
- Profiling the community through interactive dashboarding, showcasing the breadth of the community and areas to target for recruitment
- Working with business areas to design end-to-end customer research activities to deliver business requirements, including data collection, analysis and reporting
- Coordinating and managing projects on time and on budget, working closely with colleagues in CEB and other business areas
- Training internal TMR staff on Qualtrics platform capabilities, including educating staff about Transport Talk and customer research methodologies
- Finding new spins on data analysis, visualisation and online community engagement to deliver clear actionable insights
- Actively participating in performance conversations to build and support a culture of performance excellence

This position reports to the Director, Customer Research and Insights.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


  • Principal Advisor

    4 weeks ago


    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    The Industrial Relations and Policy team is responsible for contributing to the development and implementation of the department's industrial relations agenda, including: the development and implementation of certified agreements (enterprise bargaining); dispute management both directly with unions and in the Queensland Industrial Relations Commission;...

  • Principal Advisor

    4 weeks ago


    Brisbane, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    The role of the Principal Advisor is to provide clinical advice to the Director of Forensic Disability in relation to their responsibilities under the Forensic Disability Act (2011) and undertake clinical and legislative compliance activities regarding the management of clients with high and complex disability and forensic needs. **The Principal Advisor key...

  • Principal Advisor

    4 weeks ago


    Brisbane, Australia Transport and Main Roads Full time

    The Policy Analysis and Engagement Unit sits within the Transport Policy Branch which shapes the long-term vision for the transport system and sets new directions and priorities for the department. The unit contributes to shaping the future of transport in Queensland through scenario planning, horizon scanning, policy analysis and program management. As...


  • Brisbane, Australia u&u Recruitment Partners Full time

    A07 Principal Risk Advisor The role will provide significant contribution to policy and procedure development and maintenance and will coordinate cyclical reviews to fulfil departmental management/reporting requirements, including quarterly reporting, advice and analysis provided to the Audit and Risk Management Committee Key Responsibilities Develop and...

  • Principal Advisor

    7 days ago


    Brisbane, Australia Transport and Main Roads Full time

    In the role of Principal Advisor you will coordinate, actively participate and contribute to projects and teams involved with the development and delivery of transport system outcomes and strategy in consultation and cooperation with stakeholders. The role focuses on commercial implications and opportunities relevant to the road network, as well as...


  • Brisbane, Australia Hudson Australia Full time

    Our client, a large QLD Government Department, is seeking to engage an experienced Principal People and Culture Advisor to lead the development and implementation of workforce management programs and initiatives. To support the team this role will lead the development and implementation of workforce management programs and initiatives, including learning...

  • Principal Advisor

    7 days ago


    Brisbane, Australia Transport and Main Roads Full time

    The Transport Policy Branch works with a range of stakeholders across the organisation, as well as wider government and industry to position TMR for the future, shaping the long-term vision for Queensland's transport system, setting new directions and priorities for TMR, and supporting decision-makers with strategic policy. A fundamental element of this is...


  • Brisbane, Australia Transport and Main Roads Full time

    The Principal Human Resource Advisor provides direction, support and guidance to the team to provide quality, customer-focussed, strategic and tactical advice to Corporate Division clients. The role oversees a business partner service offering to promote and provide and enable effective contemporary human resource management practices. As the Principal Human...

  • Principal Advisor

    4 weeks ago


    Brisbane, Australia Transport and Main Roads Full time

    The purpose of the Principal Advisor (Commercial) is to manage the implementation, administration, review and monitoring of the contractual matters under the NGR Project Deed. Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Principal Advisor

    4 weeks ago


    Brisbane, Australia Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships Full time

    We are seeking an AO7 Principal Advisor for our HR Strategy, Policy and Programs area. This work area plays an important role in working with internal clients to facilitate the implementation of workforce strategies and plans and programs, and to support service delivery. The team develops and supports strategies and programs that support community and...

  • A07 Principal Advisor

    4 weeks ago


    Brisbane, Australia people2people Full time

    Brisbane city location - close to public transport - 12-month temporary assignment - $76.12 - $81.62 per hour + super **About the business** people2people have partnered with a Queensland State Government department who are looking for an A07 Principal Advisor to join their team. **About the role** Reporting to the Business Manager, the purpose of the A07...


  • Brisbane, Australia Queensland Health Full time

    The roleThe Principal Asset Advisor will support effective policy, processes, guidelines, tools and other initiatives relating to state-wide health asset management services. You will lead communication and engagement with Hospital and Health Services (HHSs), the Department of Health (the Department), other government agencies and industry to ensure...

  • Principal Advisor

    4 weeks ago


    Brisbane, Australia Transport and Main Roads Full time

    We are seeking a permanent Principal Advisor (Scheduling) to join our team based in Brisbane.Mandatory requirements: - Nil, however, an engineering and/or Project Management qualification will be highly regarded.Desirable requirements: - Extensive exposure to, and experience in, the infrastructure industry is considered necessary for success in this role....

  • Principal Advisor

    4 weeks ago


    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Professional Standards has both strategic and operational functions with the corporate purpose of contributing to protecting vulnerable Queenslanders from corrupt conduct and misconduct by promoting an ethical and transparent departmental culture. Professional Standards fulfils its purpose by executing core objectives pertaining to the investigative...


  • Brisbane, Australia Randstad Australia Remote Work Freelance Full time

    HR Partners by Randstad has an opportunity for a Principal People and Culture Advisor to join our government client site in Brisbane. This role is a temporary role Monday-Friday with an immediate start until 27 September 2024. This role is paying between $71.67-$79.94 per hour depending on experience.About the role:To support the team this role will lead the...


  • Brisbane, Australia Transport and Main Roads Full time

    We are seeking a Principal Finance Advisor (Systems) to join our team based in Brisbane CBD. **Requirements of the role**: - Demonstrated knowledge and understanding of systems accounting principles and enterprise resource planning systems, including time sheeting, Project Systems and FICO functionality within SAP. Demonstrated experience in leading the...

  • Principal Advisor

    4 weeks ago


    Brisbane, Australia Transport and Main Roads Full time

    We are seeking a Principal Advisor (Program Controls) to join our team for a temporary opportunity commencing ASAP until 01 March 2024.Requirements of the role For further information please refer to the Role Description and Applicant Guide attached. Applications to remain current for 12 months. **Job Ad Reference**: QLD/524223/23 **Closing Date**:...


  • Brisbane, Australia Queensland Health Full time

    The roleThe Principal Advisor is responsible for providing state-wide, complex technical claims and redress advocacy and advisory services to Queensland Health (including Hospital and Health Services, the Department of Health, and Queensland Ambulance Service). Drawing on your technical expertise, you will identify needs, develop and deliver claims and/or...


  • Brisbane, Australia HR Partners Full time

    job description HR Partners by Randstad has an opportunity for a Principal People and Culture Advisor to join our government client site in Brisbane. This role is a temporary role Monday-Friday with an immediate start until 27 September 2024. This role is paying between...


  • Brisbane, Australia Transport and Main Roads Full time

    The Logan and Gold Coast Faster Rail Project focuses on track upgrades, new train stations, level crossing removals, park 'n' ride upgrades, and new active travel pathways for communities and customers along the 20km corridor. In the temporary Principal Advisor (Property Liaison) role, you will cultivate and maintain effective relationships within the...