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Team Leader

1 month ago

Ballarat, Australia State Revenue Office Full time

Location: Western Region | Ballarat

Job type: Full time

Organisation: State Revenue Office

**Salary**: $116,552 - $127,621

Occupation: Customer Service/Call Centre

Reference: VG/SRO/OPSTL/0523

Multiple ongoing and fixed term Team Leader Grade 5.2 positions are available in the Operations Division, Ballarat.

**Team Leader, Operations - Ballarat**
- **Multiple ongoing and fixed term roles in the Operations Division - Ballarat**:

- **Salary $116,552 plus 10.5% superannuation - VPS Grade 5.2**:

- **Based in Ballarat, with hybrid working opportunities**

**What we offer**

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive. We are an equal opportunity employer that is committed to providing an inclusive, accessible, and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.

**The opportunity**

This is a fantastic opportunity to join our progressive Division at a time of growth. As an Operations Team Leader, you will motivate and coach a committed team to achieve outstanding results. With a track record of demonstrated high performance, you will lead with purpose, coach for performance and support your team to meet KPIs.

As an Operations Team Leader, you will be responsible for:

- Leading a team responsible for the delivery of data maintenance, assessment, revenue collection and customer services for one or more legislative acts, rebates or subsidies.
- Resolving enquiries in a timely, efficient, and accurate manner, to prevent duplication and unnecessary rework.
- Creating an environment to assist taxpayers to voluntarily comply with their taxation obligations.

**Who we are looking for**

We're looking for passionate people and customer focused leaders, who can contribute successfully to the cultivation of our organisational cultural pillars framed around Agility, Connectedness and Consistency. We value leaders who are driven by the success of others, with a strong track record working with internal and external customers, to drive a collaborative approach to achieving business outcomes.

You will be suited to this role if you are someone that is:

- Experienced at leading a team of multi-skilled staff in a regulatory environment.
- Passionate about coaching, developing and supporting your team.
- Curious by nature and looks for ways to make things better, faster and easier.
- Confident and resilient, able to tackle challenges and use innovative thinking to overcome obstacles.

**How to apply**

**More information**
You can find out more about this role via the position description. You can also contact **Tracy Loftus, Branch Manager, Duties & Home Ownership Branch on 0428 765 274.

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