Case Manager

6 months ago

Canberra, Australia Be Recruitment Group Full time

Suit junior customer service professional
- Work from home anywhere in NSW
- Full time Perm position for collaborative positive people lover

**About HomeMade**
HomeMade is a related entity to Mable: we operate as a completely separate business but have a shared vision for self-management. HomeMade is transforming home care in Australia through our creative approach, designed to support people in achieving their goals while living at home.

We are an approved provider that specialises in self-management and partners with our customers to create a support plan to meet their needs and optimise their funds. Our approach keeps people in control of their package, funding, and support.

**As HomeMade grows and scales at a rapid rate, we are looking for a Case Manager to join our team covering NSW.**

Our Case Managers play a critical role in developing support plans that meet our client's needs and goals to live an independent, safe, and fulfilling life at home.

Through the provision of individualised case management, you will build relationships with customers and families through educational options for self-management, engage in health assessments, and support them to develop a team of carers that fits within their budgets and personalised needs.

**We work in a virtual environment which means your excellent rapport-building skills, consultative manner, and Aged care knowledge will immediately add value to our Customers. This also enables you to work flexibly from home and have a great work-life balance**

HomeMade is a relatively young business offering something new in the HCP marketplace. As a result, you also have the opportunity to identify opportunities for service innovation and take a proactive approach to implementation.

**How will you make an impact**:

- Providing support with online assessments & recommendations for customers accessing HomeMade services.
- Maintain oversight of customer's care plans and changes in circumstances during their time with HomeMade supporting them to lead more independent lives
- Develop individual support plans, and provide community resources to ensure quality care
- Participate in, contribute to and implement quality improvement and risk management in all aspects of service.
- Uphold and deliver services in accordance with the Aged Care Act and Aged Care Quality Standards

**Who are we looking for?**
- You have demonstrated experience in case management either from NDIS / Mental Health and aged care or from an insurance background
- You know how to build relationships and rapport quickly, you are a people person who is passionate about self-management
- You work with empathy, to ensure the customer is being held and supported to be self-sufficient and live independently
- Your communication skills and customer service focus drives positive outcomes
- Your knowledge of Case Management enables you to manage high volume
- You are passionate about supporting people to live a full life in their homes, undertaking a goal-orientated approach to developing and updating clinical and nonclinical support plans with customers.
- **Self Management aged care experience is highly advantageous**

**Who you will be working with**

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do towards this:
**PUT PEOPLE FIRST**: People and relationships matter most

**FOSTER FREEDOM**:Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

**DO THE RIGHT THING**:What is fair, honest, open, ethical, and transparent

**BE BOLD**: With a vision to imagine and create a brighter future

**Benefits of Working at HomeMade**

Work remotely for a disruptor in the Aged care industry

Supportive family-friendly working environment

Remote working or Hybrid work
- depending on what suits your circumstances

Career development opportunities

**Floating Public Holidays **Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.

**Volunteer day **One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice

**Wellbeing day **Enjoy a paid day each calendar year to focus on your health and wellbeing.

**Employee Assistance Program **A 24/7 service that includes counseling for you and your immediate family.

**Parental leave **We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

**Additional Information**
As an organisation we celebrate our diversity and welcome all people regardless of lifesty

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