Head Host Ivy Precinct

2 weeks ago

Sydney, Australia Merivale Full time

**The Venue**
In the heart of the CBD and spread across 2 buildings, **ivy** encompasses some of Sydney's most renowned bars, restaurants, event & entertainment venues including hatted restaurants such as Uccello & Felix, vibrant bars including Pool Club & Bar Tottis, there is truly something for everyone.

Our entertainment precinct is Sydney’s most unique destination before and after dark. Ivy has created an entirely new hospitality genre and won the hearts of both locals and visitors with its unique combination of dining, entertainment, retail and relaxation - there’s no other place you’d want to spend your summer days and nights.

This is our very own wonderland that services the late-night economy and is the beating heart that displays everything we do and stand for under the one roof

**The Role**
Working closely with the venue managers, the Host Manager is accountable for driving, motivating and developing the host team across the precinct to deliver exceptional guest experiences across the precinct. This team is responsible for meeting, greeting and seating guests in a high volume and fast paced environment whilst delivering a high class and seamless service to our guests.

As a full-time Host Manager at the ivy precinct you will also be responsible for:

- Developing and reviewing customer relations methods whilst always looking to improve in the guest experience
- Oversee all communications including liaising with Merivale reservations team around VIP’s, special events and regular bookings
- Develop teams’ members with providing regular feedback
- Work closely with the Talent Team for ongoing recruitment needs
- Motivate drive and mentor and team of hosts around the precinct
- Conduct regular feedback checks in our guests to monitor levels of guest satisfaction and seek areas of improvement
- Liaise with all Merivale departments including, Guest Relations, Reservations and Senior Venue Management to proactively improve Merivale’s guest experience.

**The Reward**

You will be joining a company that wants you to succeed, we offer:

- Competitive pay and amazing discounts at 80+ venues
- Career and development opportunities, learning from the best
- Employee Referral Program

Our team enjoy a range of benefits including ongoing development opportunities, unrivalled hospitality discounts and a competitive salary of between $75,000 - $100,000.

**Salary**: $75,000.00 - $100,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Visa sponsorship

Schedule:

- Rotating roster

Work Location: In person

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