Ui/ux Design Roles

7 days ago

Sydney, Australia WiseTech Global Full time

Hello there My name is Matty Schreck, and I’m the Head of Design here at Wisetech Global. Hiring Designers to build a great Product Design team in Sydney is not easy. Neither is finding the right role with the right employer. So instead of boring you with yet another generic job description that looks just like any other out there, I want to talk you through what we’re planning, and what types of people we’d like us to join. And if by the end you think “I want to be part of this, and I have something to offer that will be useful”, then get in touch with us And Iif you’re not quite sure, but you’re genuinely curious to learn more, get in touch with us, too.
**About the Company**
WiseTech Global is on a mission to change the world by creating breakthrough products that empower those who own, enable, and operate the world's supply chains. We’re a global logistics software company with headquarters in Alexandria, Sydney. We’ve been listed on the ASX since 2016, and have 2,000 employees world wide, with many offices in 50+ countries
We have a small Product Design team in Sydney’s Inner West that looks after our flagship product Cargowise. Global logistics as an industry vertical is very broad and very deep, and Cargowise covers many, many aspects of it, and we’re shipping many hundreds of improvements to the product every year. To enable and support all of this with a modern Product Design practice, we need to grow this team to many times its current size.
**Our open roles**
Instead of worrying about a long list of bullet points that you might or might not be able to match exactly, have a look at the below list. And if you feel that your skillset falls into those broad categories, reach out to us:
Product Design at Cargowise (our main product):

- Senior or higher User Researcher
- Mid-level or higher User Experience Designer
- Mid-level User Interface Designer
- Senior User Interface Designer for Design system
- Mid-level or higher Content Designer

WiseTech Academy (our online learning portal):

- Senior User Experience Designer
- Senior User Interface Designer
- Mid-level or higher Content Designer

**Design Team Responsibilities and Structure**
We have implemented a hub-and-spoke structure to serve our main product, Cargowise:

- Embedded Designers integrate themselves into existing workflows with help from our Design Leadership. They educate their cross-functional peers on their value, and gain their trust through great collaboration skills and the high quality of the work outcomes they provide.
- Some of our business units have not worked with Designers before, so we’re looking for Design pioneers who love changing hearts and minds, and pursue outcomes pragmatically, rather than sticking to processes too rigidly. We’re trying to introduce changes from the bottom up, rather than mandating them from the top down. We need strong and curious UX Designers who can help us with that.
- Hub and spokes work together to resolve difficult interaction problems. This is a win-win: embedded UX Designers have access to UI Designers, while the Design System team learns of real-world challenges their system needs to tackle.

**What makes our Design Team different**
A week as a Designer on our team usually starts with a Design Collaboration session. After sharing how our weekends have been and what this week has in store for us, Designers can present PROBLEMS they’re currently trying to solve. Other Designers can then volunteer to assist, and we might run a workshop type or two to provide new ideas and approaches for the Designer in need.
Later in the week, we have our Design Critique session. Every Designer showcases the SOLUTIONS they’ve been working on, and receives constructive feedback from all other Designers.
With this combination of rituals, all Designers have full access to the whole Design group on a regular basis, regardless of where they’re embedded in.
Additionally, every Designer has a weekly 1:1 with their manager (currently me in all cases) to get continuous constructive feedback, talk about the challenges they tackle, and, receive coaching., etc.
We round out our week with our week-end wind-down, which is strictly social and has been known to include silly drawing games and quizzes like “Who’s fridge is this anyway?”.
Currently we meet, in person, one day per week at our Head Office in Alexandria, allowing for stronger collaboration across our team.
**Design's vision**
There are a number of tasks that we’re currently covering as a Design team in our projects, that would benefit from specialists.
- User Research: Right now, all user research is covered by the embedded Designers. It is often tactical research to learn more about an already identified problem space. Organising this research can be challenging and time-consuming, and might also not be a Designer’s core strength. We want to start building out a proper user research practice, first as part of the Design

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