Credit Controller

3 months ago

Sydney, Australia Gallagher Full time

**Introduction**:
Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**:
**Elantis** Premium Funding is one of the most recognised and established providers of premium funding products with over 30 years’ experience in Australia and 23 years’ experience in New Zealand offering brokers reliable, personalised and flexible premium funding solutions. We offer a dynamic and empowering work environment where the focus is on building a high performance culture, with superior customer service. For us, it is all about people and culture, and that is why our employees and our values are the essence of who we are. We strive to be smart, progressive and energetic and we welcome professionals who are as committed as we are to building long term, mutually rewarding partnerships with our clients.

We are looking for an experienced Credit Controller who seeks to balance the maintenance of credit standards with delivery of good customer service.

**Key responsibilities**
- Liaising with insurance brokers to effect cancellation of funded policies
- Ensuring that overdue payments are acted upon in a timely manner by making outbound calls and sending appropriate arrears notification
- Actioning inbound telephone calls on Credit Team queue
- Maintaining the debtors ledger within policy guidelines and meeting monthly KPI
- Providing excellent customer service through assisting clients to resolve their queries
- Working within the sales team to assist and facilitate the collection of amounts
- Understanding of Consumer Credit Laws
- Other ad-hoc duties as required. Cross Functional Collaboration.

**What are we looking for?**
- High attention to written and numeric detail
- Strong communication and organisational skills
- Commercially astute in problem solving
- Excellent customer service skills - politely assertive, respectful and empathetic
- Maintain an in depth knowledge of company products and credit processes
- Ability to multitask and work independently
- A good team player, supporting and assisting colleagues when possible
- Insurance/Financial industry experience
- Understanding of Consumer Credit Law
- Experience in collection or debt recoveries (At least 2 years)

**What is in it for you?**

We offer a fantastic opportunity to work in a professional and friendly team environment where you can make a difference and be rewarded for your contributions.

**Elantis** offers great benefits and career development opportunities
- Competitive remuneration, office perks and excellent incentive program
- Salary income protection and discounted insurances
- Employee Rewards and discounts at 350+ major retailers
- Flexible working arrangements
- Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing._

Elantis is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, a

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