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Operations Supervisor

1 month ago

Melbourne Airport, Australia Team Global Express Full time

**About the Role**

The position of Operations Supervisor is responsible for all aspects of safety, performance, resourcing and team leadership for specified operational areas and/or operational processes. This includes supervising all activities and resources associated with the area/shift in order to achieve agreed objectives, optimising profitability and business efficiency with a strong customer focus (DIFOT), in a safe and engaging manner.

Critical to this role is the ability to plan and coordinate daily activities, as well as motivating and holding team members to account. This position plays an important role in achieving daily KPI’s and identifying / actioning process improvements, along with engaging support from other functional leads.

**Primary Duties & Responsibilities**:

- Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making
- As a member of the site leadership team, proactively lead the team/workgroup by setting and maintaining work standards and behaviours, holding team members to account
- Display a Continuous Improvement approach to constantly define more efficient and effective ways of working, increasing productivity and ensuring safety
- Manage workflow in area of responsibility, at all times ensuring Standard Operating Procedures are followed and meet timeframes, productivity levels and other KPIs as set by Operational Management
- Make sound and timely decisions regarding day-to-day operational matters within area(s) of responsibility and supervision, as per delegated authority
- In line with delegated authority, coordinate, direct and deploy resources (labour, equipment) to ensure operational, productivity, commercial, and customer requirements are met
- Effectively manage labour costs (eg. hours of work and approval of time for team members), ensuring that labour is managed within budget requirements and productivity is optimised
- First-level engagement with team members on performance, conduct and productivity issues, absenteeism, leave requirements and associated matters
- Practice visible leadership using active listening skills to engage team members, reinforcing the importance of their work to customer outcomes and achievement of overall business objectives
- Actively participate in toolbox sessions, leading discussion where required
- Be the first point of contact for customer concerns and queries, escalating as required
- Sound conflict resolution, coaching, training and presentation skills

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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