Principal Advisor

2 months ago


Brisbane, Australia Transport and Main Roads Full time

workshopping opportunities for improvement and other activities to influence customer centric decision making. Proactively identify opportunities for customer-experience improvements, driving positive change within the business, and play a leading role in promoting and progressing agendas which drive customer experience improvements. Lead the implementation of specific projects and initiatives to improve the customer experience, such as the Transforming Customer Information project. Provide strategic and tactical advice to leadership on risks, issues and opportunities relating to the customer experience, and to ensure customer-facing impacts are managed with a whole-of-network, integrated focus. Provide direction to staff on the planning and coordination of customer advocacy and customer experience improvement activities and monitor progress against key milestones. Develop and promote a learning culture, engaging in regular performance management and professional development opportunities with staff. Maintain the Customer Focus SharePoint site, including content development, and draft high-quality reports and briefs regarding project progress, achievement of milestones, opportunities for customer advocacy and other related issues. Other accountabilities and tasks as reasonably directed.This position reports to the Director (Customer Insights and Advocacy) and has one direct report.Applications to remain current for 12 months.Job Ad Reference: QLD/472586/23Closing Date: Monday, 06 March 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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