Field Operations Trainer

2 weeks ago

Melbourne, Australia Schnitz Full time

**Own it While it’s Hot**

Every job promises good culture and opportunity. But here, they’re real and yours for the taking.

We’ve been serving up golden-crumbed, pan-fried schnitzels since 2007, using a traditional Polish family recipe. Yup, we’ve sure grown in that time - from a small family business into a nationwide franchise But the passion and care we put into crafting each schnitzel hasn’t changed, even if the wallpaper has. If good food, good people and good service matter to you, you owe it to yourself to give it a crack at our place.

**Find a Story that Matters and a Career You Can Own**

Schnitz is about more than food. Behind every order is a team jam packed with people who genuinely care. As part of our team at the Support Office, you'll love the hustle, the energy and the team connection in equal measure. you'll also relish the opportunity you have to move the dial - to show up and take something great and make it far, far better.

Every Schnitzer has their own story. Like you, they're chasing their own happiness, hopes and dreams. That matters here. You matter here. So, whatever your role, we want you to win, as you achieve and grow with us.

We are looking for a Field Operations Trainer to support franchise partners and store teams to deliver consistently high standards across our locations. To be successful in this role you need to be hands on, with excellent communication skills and impeccable stakeholder management.

**The Role Recipe**
- Conduct engaging, hands-on training sessions for franchise partners, managers, and team members across all operational areas, including food preparation, customer service, and compliance.
- Deliver training programs to ensure new franchisees and team members are equipped with the knowledge and skills needed for success.
- Ensure all restaurants adhere to Schnitz’s operational standards by providing ongoing coaching and support during site visits.
- Identify gaps in operational performance and implement tailored training solutions to address these.
- Collaborate with the Learning & Development team to develop, update, and refine training materials that reflect current brand standards, policies, and procedures.
- Provide detailed reports and recommendations to senior management on training outcomes and areas for improvement.
- Build strong relationships with franchise partners to foster a culture of continuous improvement and learning.
- Partner with the Operations team to support new store openings, ensuring smooth transitions and operational readiness.
- Travel regularly to Schnitz locations in Victoria to deliver training and provide in-person support, maintaining flexibility to meet the needs of a fast-paced environment.

**Key Ingredients**
- Tertiary qualifications in management or training (preferred)
- Cert IV in Training & Assessment (preferred)
- Responsible Service of Alcohol (RSA), Providing First Aid and CPR, Food Safety Supervisor qualifications
- Effective communication skills, adaptability and high energy levels.

**Looking for a Career that Will Pan Out?**

At Schnitz, we know the best things in life come wrapped up in a golden, crispy crumb. But on top of the seriously good food, there’s lots more to love about a career with Schnitz. Our people say three things really stand out:

- A true team that feels like family: Connect with real people who genuinely care, and be part of a true team you can celebrate wins with and lean on when you need it most.
- Real skills that set you up: We offer a real opportunity to build a fun and rewarding career you can truly own.
- A great product and a story that counts: We're more than a food business. We're a proud Australian success story and we're looking for talented people who'll help write the next chapter with us - to build your legacy with ours.

Don’t just take our word for it. Hear from Naveeka, who joined us as a Team Member back in 2014 and has now progressed to an amazing career in HR

“I’m very close with my family; that’s really important to me. And that’s what working at Schnitz feels like - everyone just feels like family.”

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