Fire Communications Supervisor

2 weeks ago

Brisbane, Australia Queensland Government Full time

About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of the role

The role of Fire Communications Supervisor contributes to the operational areas of the QFD to provide high quality preventative and responsive services in accordance with Government strategies and community expectations.

The Fire Communications Supervisor is an integral part of the Fire Communications Centre and assists and promotes a teamwork approach. The position of Fire Communications Supervisor is required to support the Fire Communications Manager in managing shifts in accordance with QFD policies, procedures and practices including the Code of Conduct. They are also responsible for managing a QFD functional area such as operations management, community safety, professional development or operations business management in accordance with QFD strategic and operational plans.

Key requirements

Mandatory requirements
- Australian Citizenship, New Zealand Citizenship or Australian Resident Status;
- Current holder of Certificate III in Public Safety (Emergency Communications Centre Operations); and
Ability to successfully complete training programs of the Communications Training and Professional Development Program (CTPDP) at the prescribed level.

Desirable requirements
- Previous experience in emergency service related operational communications centre.
- Typing speed of 45 wpm with 95% accuracy.

Your key accountabilities

Your part in the ongoing success of our department, in providing key frontline services will see you responsible for a variety of work, including, but not limited to:

- Manage and participate in all aspects of shift operations of the Fire Communications Centre to facilitate effective despatch of resources.
- Provide leadership and guidance to Communications Officers.
- Develop Communication Officers capability through coaching, mentoring and training.
- Identify standby requirements and liaise with operational staff to reduce gaps in coverage.
- Notify Senior Operational staff of incidents and liaise with media officers in accordance with policies and procedures.
- Contribute to identification of improvements/amendments to policy, systems and procedures.
- Allocate, undertake and review portfolio activities of the team.
- Identify technical faults and liaise with the State Communications Support unit in relation to reporting, maintaining and updating communications technology.
- Prepare routine and specific reports for Senior Operational staff and the regional Fire Communications Manager.
- Participate in state and regional project teams to contribute to the development of operational and administrative functions.
- Support and assist the Fire Communications Manager with operational management of the Centre.
- Comply with responsibilities of Workplace Health and Safety legislation.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Team Leader (leading others)

Vision
- Leads strategically
- Stimulates ideas and innovation
- Leads change in complex environments
- Makes insightful decisions

Results
- Develops and mobilises talent
- Builds enduring relationships
- Inspires others
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Pursues continuous growth
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

- Respect
- Integrity
- Trust
- Courage
- Loyalty
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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