Assistant, Hospitality

3 months ago

Waurn Ponds, Australia Deakin University Full time

**Job no**: 562958
**Work type**: Full-time
**Location**: Geelong - Waurn Ponds
**Categories**: Hospitality, Customer Service
- Based at our Geelong, Waurn Ponds Campus
- Full-time and fixed-term until 20/02/2026
- HEW 3 $64,729 - $72,534 + 17% Superannuation

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

We are currently seeking a vibrant, and motivated Hospitality Assistant with a positive can-do attitude to join our team in a fixed-term position until 20 February 2026. The Assistant, Hospitality provides assistance in the daily front of house operations of Waurn Ponds Estate, and other locations and venues as required. The Assistant, Hospitality will provide an excellent and consistent level of customer and hospitality service to all clients (visitors, guests, students and staff).

**As an Assistant, Hospitality, you will**:

- Provide customer and hospitality service to all visitors, guests, students and people to the university’s Waurn Ponds Estate.
- Effectively work with the Senior Team Leader and Hospitality Supervisor to deliver front of house and food and beverage services, maintain service standards and processes, ensuring directed tasks are carried out in a timely and efficient manner.
- Ensure a high-level of customer service, adhere to all quality requirements and participate in reviews of work practices to identify opportunities.
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
- Establish and maintain strong relationships with all areas of the University that utilise the Waurn Ponds Estate, including senior executives, event organisers within faculties, portfolios, and institutes***

**To be successful, you’ll have**:

- Completion of a Trades Certificate or completion of year 12 with relevant work experience; or
- equivalent relevant experience or combination of relevant experience and education/training
- Experience in hospitality
- Barista experience
- Responsible Service of Alcohol (RSA) certification

**SPECIAL REQUIREMENTS**
- Work outside business hours is required. This position is designated a flexible ordinary hours span position due to business needs.
- Working with Children Check

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Sunday 15 September 2024 at 11.55pm.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 30 Aug 2024 AUS Eastern Standard Time
**Applications close**: 15 Sep 2024 AUS Eastern Standard Time

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