Client Solutions Consultant

2 weeks ago

Sydney, Australia Fenergo Full time

Overview of Role

The Fenergo Client Solutions teams are at the forefront of our companies’ successful and ongoing growth strategy. Our focused role is to work closely with prospective clients to present and demonstrate the capabilities of the product. Building on our extensive industry experience, we help our clients to align their tactical and strategic business challenges with the Fenergo Product. We demonstrate how we can help them deliver meaningful and rapid improvements within their organization. We pride ourselves in building strong client relationships and, in collaboration with our customers, driving industry-leading change. We have an extensive client base within the financial services industry, and we strive to continuously add value to our customers.

The role will require close interaction with our VP Sales APAC, APAC Sales Leaders and Regional Lead for Client Solutions whilst working alongside the local Sales team daily. As a team, you will plan and execute the strategy to best support our prospect needs using the Fenergo platform as the technology of choice. The Client Solutions Team will provide detailed technical and functional support throughout the sales cycle including demonstrations of the product, solution workshops, and senior client-level support. Our approach is client-focused and consultative. We seek to get the best result for our clients through a deep understanding of their goals and how best to achieve them.

This is an opportunity for a self-starter who enjoys building teams, working with clients, and solving problems on behalf of our clients.

Similarly, we work closely with our product team identifying gaps and opportunities to directly contribute to the product roadmap and our future success.

Main Responsibilities
Client & Delivery
Working Directly with the Regional APAC Client Solutions Lead, Head of Sales for APAC, and sales team, to plan and execute sales opportunities from qualify through to closure within the region.
Demonstrating Fenergo’s AML Transaction Monitoring solution covering data, detection engine, and case management
Providing AML Transaction Monitoring SME input into RFP/RFI responses
Supporting functional and technical workshops
Lead and conduct onsite engagements to understand customer processes, and requirements and facilitate architecture/solution discussions to clearly identify the client challenges and opportunities.
Work with prospective clients to align their tactical and strategic challenges through implementing the Fenergo product across their organization.
Proactively scope the functional and technical requirements to address customer requirements, assess customers' met and unmet needs, and recommend solutions that optimize value for both the customer and the Fenergo.
Use knowledge of competitive solutions along with deep financial domain knowledge to help the sales organization to propose the most optimal solution for the customer.
Maintain and expand working knowledge of the Fenergo product. Provide feedback to the product organization on enhancements.
Take ownership and responsibility for the quality and usability of all prospect/client deliverables within Australia

Organisation
Drive best practice adoption within the APAC region.
Drive improvements by identifying opportunities for delivery efficiencies, whether process or tooling related, resolving, and rolling out to the APAC and global team.
Play a key role in shaping the ASEAN region feeding into the Global Client Solutions Strategy.
Effectively manage multiple priorities under tight deadlines, prioritizing conflicting demands, organizing time and resources to deliver solid and consistent results for the business, and bringing assignments to a successful close.
Working with global team members and cross-functional teams including professional services, product engineering, sales, and product management to achieve deadlines and meet client expectations.
Feeding details of technical improvements to the Product and Engineering Teams.
Ensures that sales and professional services organizations are properly aligned to achieve client and sales objectives.
Build strong relationships within the project team, client teams, and internal product management team.
Keep abreast of product, regulatory, and industry changes.
Work closely with other Regional Teams on Global Enterprise Accounts.
Support employee development through the development of own expertise, both product and industry-related, and sharing knowledge through training and mentoring.
Drive employee development agenda, supporting team members to realize their goals.
Gain the confidence of workers through effective decision-making and communication.
Demonstrate honesty within the team, keep commitments and behave in a consistent manner.
Directing, mentoring, and coaching of other staff members.
**Requirements**:
Minimum 7 years of management experience with a mix of technical and business focuses
Deep financial industry and banking do

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