Operations Manager

1 week ago

Clyde North, Australia South Melbourne care Services Full time

**Position Description: Operations Manager**

**Location**: South Melbourne Care Services, Melbourne, VIC

**Agreement/Award**: SCHADS/Nurses Award (dependent on experience)

**Contracted Hours**: 1 FTE

**Responsible to**: The Director, South Melbourne Care Services

The Operations Manager plays a pivotal role in administering services under the National Disability Insurance Scheme (NDIS) and provides hands-on leadership to support individuals in achieving their goals.

As the key link between the service design and delivery team and the Director, the Operations Manager oversees various responsibilities:

- **Compliance Oversight**: Ensuring strict adherence to all NDIS regulations and standards.
- **Strategic Growth**: Identifying and pursuing business growth opportunities.
- **Policy Implementation**: Developing and enforcing policies aligned with legal and ethical standards.
- **Audit Management**: Leading internal and external audits to ensure compliance and identify areas for improvement.
- **Marketing and Advertisement**: Overseeing marketing strategies to enhance the company’s visibility and reputation.
- **Documentation Management**: Ensuring accuracy and currency of legal, ethical, and operational documentation.
- **Collaboration**: Streamlining processes and improving service delivery in coordination with the Operations Manager and Office Manager.
- **Restrictive Practice Reporting**: Ensuring compliance with reporting requirements for approved restrictive practices, as determined by the behavior specialist.

**Duties and Responsibilities**:

- **People Mentoring and Development**:

- Mentoring, developing, and supervising service facilitators.
- Establishing and maintaining supports and services that empower individuals to live with dignity and autonomy.
- Oversight of the wider team of support workers.
- **Service Delivery**:

- Contributing to high-quality service delivery.
- Promoting a clear vision of service quality, continuous improvement, and innovation.
- Prioritizing and matching referrals to appropriate services.
- Providing internal and external reports.
- Facilitating networks to support self-determination.
- Actively participating in promotional activities.
- Supporting participants and their families/carers.
- Building strong relationships with funders, referral agencies, and community groups.
- Sharing knowledge and skills through training and mentoring.

3. **Planning**:

- Collaborates with the Director to develop strategies and plans for delivering excellent support to our current base of individuals.
- Ensures that people’s options for support are thoroughly explored, and referrals are promptly acted upon by the most relevant service facilitator within the area.
- **Budget Management**:

- Supports the Director in developing and delivering services within the allocated budget.
- Ensures efficient resource utilization, particularly regarding support workers, travel expenses, and other costs, without compromising the needs of those we support.
- Manages budgeted support delivery and addresses any over-delivery within agreed parameters.
- Actively participates in staff meetings.
- Contributes to strategic and business planning, leading projects to advance South Melbourne Care Services’ objectives.
- Produces necessary reports.
- Maintains professional development.

**Skills, Attributes, and Experience (Essential)**:

- Comprehensive understanding of business administration.
- Demonstrated experience and understanding of person-centered principles.
- Highly developed interpersonal, communication, and negotiation skills, fostering relationships with a wide range of stakeholders.
- Relevant commercial practice experience, emphasizing design, planning, and costings.
- Broad knowledge of financial processes related to individual funding and budgets, along with high-level conceptual and analytical skills.
- Strong organizational skills, ability to work independently, meet deadlines, and manage competing priorities.
- Experience in implementing procedural changes.
- Awareness of key reform agendas impacting the community services sector.
- Qualification in disability and/or health.
- Completion of the NDIS Mandatory Orientation module.
- Adherence to the NDIS Code of Conduct.

**Job Types**: Full-time, Part-time, Permanent

Pay: $38.00 - $42.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift

**Education**:

- Advanced Diploma / Associate Degree (preferred)

**Experience**:

- Management: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Supply & Distribution Manager

    1 week ago

    Clyde North, Australia Royal Steel & Timber Supplies Full time

    **About Company** With a focus on delivering exceptional value and service, Royal Steel & Timber Supplies works closely with clients to understand their specific requirements and provide tailored solutions that meet or exceed expectations. **Main Responsibilities**: - Creating and executing strategies aimed at maximizing efficiency across the supply...

  • Store Manager

    3 weeks ago

    Clyde North, Australia Total Tools Full time

    Clyde North VIC, Australia - Full-Time, Permanent Role with Australia's Ultimate Tool Shop! - Competitive Salary Package, with Incentives for High Performance. - Develop Your Retail Career and Lead a Successful Sales Team in the Tools Industry. **Our new Total Tools store is opening soon in Clyde North **and we are looking for a **Full Time Store Manager**,...

  • Store Manager

    2 weeks ago

    Clyde North, Victoria, Australia Total Tools Full time

    Clyde North VIC, Australia Full-Time, Permanent Role with Australia's Ultimate Tool Shop Competitive Salary Package, with Incentives for High Performance. Develop Your Retail Career and Lead a Successful Sales Team in the Tools Industry.Our new Total Tools store is opening soon in Clyde North and we are looking for a Full Time Store Manager, who has a real...

  • Front of House Manager

    4 weeks ago

    Clyde North, Australia Deoro & Co Full time

    **About Us**: Delaray & Co Cafe is an award-winning cafe known for its exceptional food, outstanding service, and a vibrant atmosphere. Our team is a dynamic group of professionals including top-tier chefs and dedicated staff who are passionate about creating memorable experiences for our customers. **The Opportunity**: We are looking for a motivated and...

  • Grooming Salon Manager

    2 weeks ago

    Clyde North, Victoria, Australia PETstock Retail Pty Ltd Full time

    As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as retail market leaders across the pet care industry over the past 20 + years You will be joining a, fun and inclusive team who take pride in their work. Here's what you can expect in your day. A day in the life... Lead and...

  • Skilled Civil Labourers and Moxy Operators

    2 weeks ago

    Clyde, Victoria, Australia Protech Full time

    Protech is currently seeking hard-working, reliable & experienced to skilled Civil Labourers & Moxy Operators for a road Project based in both the East and South Eastern Suburbs of Melbourne.Our client is a well known Civil construction company who have won a lot of work in Melbourne. They are looking for skilled and reliable workers for ongoing project....

  • Centre Manager- Clyde North/casey

    2 weeks ago

    Clyde North, Australia Kingswim Full time

    Balance your lifestyle with a vibrant and supportive team of people who care about you - Permanent, full-time role for your stability - So much more than a job - make a long-lasting impact on children, families, and the community **The opportunity** Would you like a fun, flexible and impactful role alongside a passionate team? Do you have a passion for...

  • Skilled Civil Labourers and Moxy Operators

    1 week ago

    Clyde, Australia Protech Full time

    Protech is currently seeking hard-working, reliable & experienced to skilled Civil Labourers & Moxy Operators for a road Project based in both the East and South Eastern Suburbs of Melbourne. Our client is a well known Civil construction company who have won a lot of work in Melbourne. They are looking for skilled and reliable workers for ongoing project....

  • Grooming Salon Manager | Clyde North

    1 month ago

    Clyde North, Australia PETstock Retail Pty Ltd Full time

    As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as retail market leaders across the pet care industry over the past 20 + years! You will be joining a, fun and inclusive team who take pride in their work. Here's what you can expect in your day. A day in the life… Lead and...

  • Grooming Salon Manager | Clyde North

    4 weeks ago

    Clyde North, Australia PETstock Retail Pty Ltd Full time

    As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as retail market leaders across the pet care industry over the past 20 + years! You will be joining a, fun and inclusive team who take pride in their work. Here's what you can expect in your day. A day in the life… Lead and...

  • Assistant Playland Manager

    2 weeks ago

    Clyde, Victoria, Australia Lollipops Playland and Cafe Full time

    Lollipop's Playland is the leader in Children's Indoor Play with over 25 sites around Australia. We are a 7 day a week business specialising in kids birthday parties.The Playland Manager will report to the Operations Manager and is responsible for the overall operations of the store including leading and managing a team of up to 30 staff. They are...

  • Centre Manager

    4 weeks ago

    Clyde, Australia Early Years Talent Full time

    A great opportunity for a confident, warm and experienced Centre Director/Manager to lead a vibrant and busy ELC!_ **_ Benefits_** - Competitive remuneration package - well above award - Generous performance-based incentives, some weekly! - Head office to assist with recruitment, finance, compliance, operations and more, leaving you time to focus on your...

  • Centre Manager

    2 weeks ago

    Clyde, Victoria, Australia Early Years Talent Full time

    A great opportunity for a confident, warm and experienced Centre Director/Manager to lead a vibrant and busy ELC__ Benefits_ Competitive remuneration package well above award Generous performancebased incentives, some weekly Head office to assist with recruitment, finance, compliance, operations and more, leaving you time to focus on your team and families...

  • Assistant Store Manager

    2 weeks ago

    Clyde, Australia PPG Industries Full time

    We’re looking for an **Assistant Store Manager** who will be based in **Clyde, NSW **and report to the Store Manager. You will help achieve sales and profitability growth for the assigned store, through leadership and development of the store team. Undertake operational responsibility for the assigned store in the absence of the Store...

  • Assistant Store Manager

    4 weeks ago

    Clyde, Australia PPG Full time

    As an **Assistant Store Manager** reporting to the Store Manager, you will be based in** Clyde, NSW**. You will help achieve sales and profitability growth for the assigned store, through leadership and development of the store team. You will also undertake operational responsibility for the assigned store in the absence of the Store...

  • Health and Wellness Sales/customer Service Manager

    4 weeks ago

    Clyde, Australia City Cave Clyde North Full time

    **About Us** City Cave Float & Wellness Centre aims to build healthier communities through services that support the mental and physical wellbeing of our clients through float therapy, infrared saunas and massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in the Southern Hemisphere. **About...

  • Assistant Store Manager

    1 month ago

    Clyde, Australia PPG Industries Full time

    We’re looking for an Assistant Store Manager who will be based in Clyde, NSW and report to the Store Manager. You will help achieve sales and profitability growth for the assigned store, through leadership and development of the store team. Undertake operational responsibility for the assigned store in the absence of the Store...

  • Operations Manager

    3 weeks ago

    North Sydney, Australia Ventia Pty Limited Full time

    **The Opportunity** Ventia have an exciting opportunity for an experienced Operations Manager to join our dynamic IoT team which designs, manufactures, installs, and operates IoT solutions across a range of industries. In our team you will be empowered to make decisions and perform tasks vital to the success of our operations. The successful applicant will...

  • Operations Manager

    2 months ago

    Modbury North, Australia Entree Recruitment Full time

    **Full-time permanent role | $100K-$120K plus super** - ** Modbury North location | WFH and flexibility available within FT hours** - ** Create business efficiencies and improve service delivery** **About the company** Happy Haven OSHC (HHO) is a South Australian-owned and operated Approved Provider of Out of School Hours Care (OSHC) services with strong...

  • Operations Manager

    1 day ago

    Modbury North, Australia Entree Recruitment Full time

    **Full-time permanent role | $100K-$120K plus super** - ** Modbury North location | WFH and flexibility available within FT hours** - ** Create business efficiencies and improve service delivery** **About the company** Happy Haven OSHC (HHO) is a South Australian-owned and operated Approved Provider of Out of School Hours Care (OSHC) services with strong...