Ict Itsm Officer

**Employment Type**: Permanent Full Time
**Position Classification**: Senior Analyst
**Remuneration**: $106,300 - $123,847 per annum
**Hours Per Week**: 38
**Requisition ID**: REQ384753
**Applications Close**:27/03/2023
- With _**_CORE_**_ Values of _**_C_**_ollaboration, _**_O_**_penness, _**_R_**_espect and _**_E_**_mpowerment,_
- working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role._

**What you'll be doing**

IT Service Management Officer Are you a talented, passionate ITSM professional ready to continuously improve and manage core IT best practices and processes such as Change Enablement, Incident Management, Problem Management and Service Level Reporting? Nepean Blue Mountains Local Health District is looking for an experienced ITSM Officer, so if this sounds like you, we invite you to explore this opportunity. About the opportunity We are looking for a dynamic, enthusiastic, and motivated person with IT Service Management experience with a strong interest and focus on continuous improvement. You will be responsible for service level reporting and continuous improvement of other core practices such as Incident Management, Problem Management and Service Management. You will be working as part of a supportive environment that respects your experience and opinion and provides a challenge every day. About You You are a highly experienced professional with drive and passion. You like to work with teams to ensure customer service needs are met with real innovative change that meets or exceeds the organisation's needs. You will have demonstrated experience managing a Change Advisory Board (CAB) and training and supporting teams through the change approval processes. You will be passionate about providing high-quality ITIL best practice advice and managing and coordinating with teams to comply with IT Change Management and other core practices. As a driven, highly experienced professional, you will bring a "customer experience" focus to delivering ICT services. We look forward to you joining the NBMLHD ICT Team.

**What we can offer you (for eligible employees)**:

- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

**About us**:
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.

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**All NSW Health workers are now required to have received 3 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.**

**Selection Criteria to be Addressed**:

- ITIL v4 Certified or relevant professional experience including experience with ITSM Tool ServiceNow.
- Advanced interpersonal, communication, consultation and negotiations skills with a demonstrated ability to develop strategic relationships and translate technical and complex information clearly and concisely for diverse stakeholder groups.
- High level stakeholder management skills with proven ability to influence and negotiate with stakeholders.
- Extensive experience working with best practice change processes, maintaining change register, schedules and chairing Change Advisory Boards.
- Demonstrated experience with Incident Management and Problem Management processes, dashboard and Performance Level Reporting.
- Commitment to outstanding service delivery and continuous improvement of processes and services.
- Sound conceptual and analytical skills with a strong initiative to identify issues and collaboratively develop appropriate solutions to problems, with the objective of improving the efficiency and effectiveness of processes and teams.

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