Membership Manager

4 weeks ago

Cheltenham, Australia Goodlife Health Clubs Full time

**About Goodlife Health Clubs**:
**As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the **Goodlife.**

**As both a service provider and employer our mission is simple: Move people to achieve great things.**

**The opportunity**:
**The Membership Manager (MM) at our **Sandringham club takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.**

**The MM is tasked with mentoring their team and giving them the tools to succeed in their role. They combine their sales expertise, exceptional customer service capability, and motivational leadership skills to develop a culture that inspires prospective members, whilst ensuring that existing members are motivated to continue their fitness journey.**

**Key responsibilities**:

- ** Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets**:

- ** Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team**:

- ** Create a structure to ensure that the MSC team achieves their daily minimum performance criteria**:

- ** Assist with the delivery of sales training to develop the MSC team**:

- ** Achieve member retention and growth budgets on a monthly basis**:

- ** Support the Club and Regional Manager in developing initiatives to drive membership growth**:

- ** Support the Club Manager in developing the MSC fortnightly roster**
**About you**:

- ** Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs**:

- ** An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling**:

- ** Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded**:

- ** Previous experience of managing and mentoring a team**:

- ** Ability to set and motivate others towards a goal**:

- ** Experience using business computer systems**:

- ** Current First Aid and CPR certificates**
**What we can offer you**:
**A career in the fitness industry is a career like no other. With **Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.**

**In addition, we offer**:

- ** A competitive package including base salary, super and uncapped commission**:

- ** A complimentary all-access **Goodlife membership**:

- ** Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”**:

- ** Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines**:

- ** Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards**
**About Fitness & Lifestyle Group**:
**We are proud to be part of **Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.**

**Our Commitment to Diversity and Inclusion**:
**At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

  • Assistant Club Manager

    5 days ago

    Cheltenham, Australia Anytime Fitness - Club Roles Full time

    Step into a key support position at a leading global fitness franchise Become a part of a dynamic and innovative community and culture Seize the opportunity to empower our members to live their best lives About the role We are seeking an enthusiastic and skilled Assistant Club Manager to support the leadership of our driven and hardworking team. This...

  • Assistant Club Manager

    7 days ago

    Cheltenham, Australia Anytime Fitness - Club Roles Full time

    **Step into a key support position at a leading global fitness franchise**: - **Become a part of a dynamic and innovative community and culture**: - **Seize the opportunity to empower our members to live their best lives** **About the role** We are seeking an enthusiastic and skilled **Assistant Club Manager** to support the leadership of our driven and...

  • The Trybe Store Manager

    2 months ago

    Cheltenham, Australia The Trybe Full time

    In September 2018 Accent Group launched The Trybe online into the Australian marketplace. The Trybe is the destination for the best assortment of kids branded footwear housing global and premium brands such as Nike, Vans, adidas, Converse, Dr. Martens, Polo Ralph Lauren and more. Our mission is to provide an opportunity for kids to define their style, own...

  • The Trybe Store Manager

    4 weeks ago

    Cheltenham, Australia The Trybe Full time

    In September 2018 Accent Group launched The Trybe online into the Australian marketplace. The Trybe is the destination for the best assortment of kids branded footwear housing global and premium brands such as Nike, Vans, adidas, Converse, Dr. Martens, Polo Ralph Lauren and more. Our mission is to provide an opportunity for kids to define their style, own...

  • Skechers Store Manager

    2 weeks ago

    Cheltenham, Australia Skechers Full time

    Welcome to Skechers Australia, where we're not just selling shoes; we're shaping lifestyles! Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to providing the ultimate walking experience. As a brand that transcends boundaries and trends, Skechers has become synonymous with...

  • Skechers Store Manager

    3 weeks ago

    Cheltenham, Australia Skechers Full time

    Welcome to Skechers Australia, where we're not just selling shoes; we're shaping lifestyles! Skechers is a global leader in the footwear industry, known for our innovative designs, superior comfort, and a commitment to providing the ultimate walking experience. As a brand that transcends boundaries and trends, Skechers has become synonymous with...

  • Platypus Store Manager

    4 days ago

    Cheltenham, Australia Platypus Full time

    . Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion...

  • Store Manager

    2 weeks ago

    Cheltenham, Victoria, Australia The Trybe Full time

    In September 2018 Accent Group launched The Trybe online into the Australian marketplace. The Trybe is the destination for the best assortment of kids branded footwear housing global and premium brands such as Nike, Vans, adidas, Converse, Dr. Martens, Polo Ralph Lauren and more. Our mission is to provide an opportunity for kids to define their style, own...

  • Kitchen Hand

    4 weeks ago

    Cheltenham, Australia Norths Collective Full time

    **About the role**: We are currently seeking a Kitchen Hand to join our friendly team! Experience as a Kitchen Hand is necessary as this is a fast-paced environment. Joining Molly's Pavilion Cheltenham means you are part of Norths Collective which includes The Greens North Sydney, The Alcott Lane Cove, The Verandah Beecroft, The Glasshouse Artarmon,...

  • Kitchen Hand

    4 weeks ago

    Cheltenham, Australia Norths Collective Full time

    **About the role**: We are currently seeking a Kitchen Hand to join our friendly team! Experience as a Kitchen Hand is necessary as this is a fast-paced environment. Joining Molly's Pavilion Cheltenham means you are part of Norths Collective which includes The Greens North Sydney, The Alcott Lane Cove, The Verandah Beecroft, The Glasshouse Artarmon,...

  • Platypus Assistant Store Manager

    2 weeks ago

    Cheltenham, Australia Platypus Full time

    Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in...

  • Platypus Assistant Store Manager

    3 weeks ago

    Cheltenham, Australia Platypus Full time

    Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that...

  • Platypus Assistant Store Manager

    2 weeks ago

    Cheltenham, Australia Platypus Full time

    Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in...

  • The Trybe Store Manager

    3 weeks ago

    Cheltenham, Australia The Trybe Full time

    If you’re looking for a successful and rewarding career or looking to step back into a management role that enables you to work around personal commitments (whether that is raising a family, or caring for a parent), then this could be the perfect opportunity for you. We are looking for experienced leaders in the retail industry to join our leadership team...

  • Skechers Assistant Store Manager

    4 weeks ago

    Cheltenham, Australia Skechers Full time

    **About us**: Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand with over 33 brands and 35 online platforms! Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the...

  • Behaviour Support Practitioner

    5 days ago

    Cheltenham, Australia Aligned Healthcare Full time

    Salary $90,000 - $120,000 Plus Super (Dependent on Experience) - Hybrid Working Options - Ongoing training and professional development opportunities **About the Opportunity** Our client is a private practice that offers healthcare services to people of all ages—providing therapy and assessment services for people with disability, including those on an...

  • The Trybe Store Manager

    1 week ago

    Cheltenham, Australia The Trybe Full time

    In September 2018 Accent Group launched The Trybe online into the Australian marketplace. The Trybe is the destination for the best assortment of kids branded footwear housing global and premium brands such as Nike, Vans, adidas, Converse, Dr. Martens, Polo Ralph Lauren and more. Our mission is to provide an opportunity for kids to define their style, own...

  • The Trybe Store Manager

    2 weeks ago

    Cheltenham, Australia The Trybe Full time

    In September 2018 Accent Group launched The Trybe online into the Australian marketplace. The Trybe is the destination for the best assortment of kids branded footwear housing global and premium brands such as Nike, Vans, adidas, Converse, Dr. Martens, Polo Ralph Lauren and more. Our mission is to provide an opportunity for kids to define their style, own...

  • Platypus Assistant Store Manager

    5 days ago

    Cheltenham, Australia Platypus Full time

    Since 1998 here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe it’s what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion...

  • Team Leader

    3 weeks ago

    Cheltenham, Australia Brightside Recruitment Full time

    Behaviour Support Therapist - Billable Hours - Team Leading **Client** Brightside Recruitment has partnered with an expanding NDIS provider which consists of multi-disciplinary team members. They're seeking an excellent, highly motivated Team Leader to guide the Behaviour Support Team. **Role** This exciting role is looking for a leader to support and grow...