Dco Technician

2+ years of experience with server hardware
- 1+ years of experience with UNIX/Linux operating systems

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations team is looking for Data centre Trainee Technicians to join our expanding Infrastructure Operations team. Data centre Technicians are the primary resolver and troubleshoot and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.
Key job responsibilities
You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are:
**Problem Solving**:

- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting

**Technical**:

- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data centre power & cooling events

**Operations**:

- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data centre point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency

**Project Management**:

- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world’s largest Cloud infrastructure

**Hiring & Mentoring**:

- Share knowledge and help educate less technical staff on the best practices related to all service owner issues

This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
Must be able to cover 24x7 shift rotation and possess a valid drivers license and their own vehicle to travel between sites.
About the team
Diverse Experiences
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Bachelor's degree in an IT-related field or equivalent