Luxury Team Manager

4 weeks ago


Brisbane Central Business District, Australia HAYS Full time

Join one of the world's finest iconic luxury brand as a Team Manager in their boutique located in Queens Plaza

**Your new company**

A leading global luxury jeweller renowned for their exquisite craftsmanship and exceptional customer experience is seeking an Experienced Team Manager for their boutique located in Brisbane's CBD. This brand has a legacy spanning decades, who are dedicated to creating timeless pieces that celebrate life's most precious moments. The boutique in Brisbane CBD has become a haven for luxury enthusiasts and VIP clients seeking exclusivity and personalised attention.

Luxury experience is not a necessity for this role due to training being offered, however, we are seeking a background in retail management in a Supervisor/management capacity and demonstrated customer relationship management.

**Your new role**
- Onboard, Coach and Develop the assigned team to maximise performance to achieve/exceed pre-determined commercial sales targets
- Drives performance through regular coaching conversations
- Ensure team members are providing an A-grade in store luxury experience at all times
- Partner with the Senior management team to monitor, leverage knowledge of competitor activity and sales opportunities
- In partnership with senior management, you will be required to create and execute team development plans, address and action performance management issues
- Perform client recovery - resolving client issues/complaints
- Understand and analyse the business needs, productivity, KPIs and provide business insights
- Ensure assigned team identifies and creates private appointments daily to generate sales and build client portfolio.

**What you'll need to succeed**
- Minimum 3 years management experience. Preferably within the luxury or premium retail in fashion, time pieces, jewellery, leather goods, shoes, leather goods etc.
- Strong computer skills - Word, Excel and CRM.
- Customer relationship management experience
- Flexible working availability, including weekends and public holidays.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**

**LHS 297508**#2782448



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