Client Relations/receptionist Role

3 weeks ago

Crows Nest, Australia North Shore Veterinary Hospital Full time

**Crows Nest Animal Hospital is looking for an incredible Customer Relations Officer/Receptionist to join our team**

We have an exciting opportunity for a full time, Customer Relations Officer/Receptionist to join our wonderful team. This is a well-supported role and would suit a confident person who is a fantastic communicator and is driven provide the best service to our clients and their pets.

While experience in a veterinary clinic is ideal, it is not essential as our focus is excellence in customer service.

**Our Clinic**:
Crows Nest Animal Hospital (formerly Riverview Animal Hospital) moved into our brand new, well equipped, purpose-built hospital in June of 2020. We are a well-established small animal hospital located in the vibrant village of Crows Nest. We pride ourselves on providing high quality and professional care to our wonderful clients and their pets.

Our amazing team consists of 7 vets and 15 nurses/receptionists. We have a great clinic culture and offer opportunities for learning and development.

Our ‘boss’ is a very demanding ginger cat Rudy, who thinks the entire team’s main role is to supply chicken treats and pats whenever he commands it. He may be just a little spoilt

**Your key responsibilities will include but are not limited to**:

- Managing bookings for consultations, boarding and surgery as per protocol
- Administration duties
- Client and patient data management
- Financial transactions
- Processing Insurance claims
- Processing Pathology results
- Maintaining a clean, tidy and organised front of house.
- Assist in IT management and problem solving
- Assist in stock management and deliveries
- Assisting in marketing and social media management
- Love for pet and their people
- Customer service experience
- Be friendly and outgoing with excellent communication skills
- Have a professional and caring work ethic
- Personable phone manner
- Work well within a busy team
- A positive ‘can do’ attitude

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