Rural Customer Support Officer

4 months ago

Bendigo, Australia Coliban Water Full time

**Description**:
**Overview of role**:
As a Rural Customer Support Officer, your primary responsibility is to manage and support our rural customers, especially during the Rural Channel season from October/November through to mid-May. You will oversee channel ordering, water delivery, rostering and manage any operational issues that arise during the season. Outside of this period, you will continue to support the Rural Customer Coordinator while assisting the broader Customer Support unit and providing valuable contributions to our Contact Centre and Customer Care teams.
**Key Responsibilities**:

- Deliver timely, thorough, and consistent customer support, with a particular focus on our rural customer base.
- Investigate and resolve all types of customer enquiries, prioritizing first contact resolution.
- Provide additional support to the Contact Centre and Customer Care team as required, including assisting with projects.
- Help identify business improvements and implement risk control measures across all areas.
- Contribute to maintaining a safe workplace and promoting a sustainable environment.

To be considered for the role you’ll have substantial work experience in customer support or a related field, coupled with qualifications equivalent to a Certificate III/IV or secondary education with relevant vocational training. Strong problem-solving skills are essential, as is the ability to manage multiple tasks in a dynamic environment. Excellent communication and interpersonal skills along with a customer-first mindset are key to succeeding in this role.
Sound like you? We’d love to hear from you.
Learn more in the position description
**Salary**:
**Enquiries**:
To apply, please submit your resume and cover letter by 22 September 2024.
Why join us?
At Coliban Water our people are on a mission to create a better life for our customers and communities - now and tomorrow.
We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.
Our commitment to inclusion means you’ll feel at home here no matter who you are, who you love, or what you stand for. As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.
At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.
What are you waiting for? We’d love you to join us.
Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable. Applicants may also be required to produce evidence of their Right to Work in Australia.
Please note that applicants may be contacted prior to the closing date of this advertisement

  • Rural Health Service Manager

    4 weeks ago

    Bendigo, Victoria, Australia Central Highlands Rural Health Full time

    About this RoleCentral Highlands Rural Health is seeking an experienced Senior Administration Leader to join their Finance Team.Opportunity to lead a team in rural health Diverse portfolio of services and programsAttractive remuneration package with salary packaging benefits and the option to salary sacrifice towards a vehicleLead a committed and...

  • Rural Health Service Administrator

    4 weeks ago

    Bendigo, Victoria, Australia Central Highlands Rural Health Full time

    About this RoleCentral Highlands Rural Health is seeking an experienced Administration Manager to join the Finance Team.Leadership opportunity in a rural health settingDiverse portfolio of servicesCompetitive remuneration package and salary packaging benefitsLead a committed and value-aligned workforceDrive best practice and operational efficiencyAbout the...

  • Finance Officer

    6 months ago

    Bendigo, Australia Central Highland Rural Health Full time

    n exciting opportunity exists for a finance or administration generalist to join the team at CHRH to support the finance team in the areas of aged care finance, accounts payable, accounts receivable and supply. About the Role This position, within the Finance department, reports directly to the Finance Manager. The primary responsibility of the Finance...

  • Administration Officer, Kyneton

    6 months ago

    Bendigo, Australia Central Highlands Rural Health Full time

    Location: North West Region, North West Region | Bendigo Job type: Part time Organisation: Central Highlands Rural Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Human Resources Reference: 12932 The role of administration officer is to provide administrative, clerical and reception services...

  • Investing in Rural Community Futures

    4 months ago

    Bendigo, Australia Foundation for Rural & Regional Renewal (FRRR) Full time

    About the role - Part-time 0.8FTE - Based in Victoria - Bendigo office/hybrid - Salary SCHADS 3.1 About the role Working in partnership with a wonderful funder collaborative, FRRR is expanding the Investing in Rural Community Futures (IRCF) place-based capacity building program into Victoria. We are looking for a superstar all-rounder to fill the dynamic...

  • Customer Service Officer

    3 months ago

    Bendigo, Australia Support Services - InfraBuild Full time

    **About the role**: ARC, a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at the Bendigo branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone looking to build on their...

  • Environmental Services Support Specialist

    4 weeks ago

    Bendigo, Victoria, Australia Central Highlands Rural Health Full time

    About this roleCentral Highlands Rural Health is seeking Casual and Permanent Part-time Environmental Service Assistants (Cleaners) to join our Support Services team at Kyneton Health. As an integral member of the support services team, you will play a crucial role in achieving a high standard of quality service delivery within the team...

  • Administration Officer

    7 days ago

    Bendigo, Australia Central Highlands Rural Health Full time

    **Details of Appointment**: Fixed-term 3 year (from date of appointment - June 2027), part-time position working 48 hours per fortnight. **Salary**: HS2 $33.79 per hour + superannuation **Role Statement** The role of the Administration Officer - Ambulatory Care Centre (ACC) is to provide administrative, clerical and reception services supporting ACC area...

  • Support Service Officer

    7 months ago

    Bendigo, Australia Benetas Full time

    **Support Service Officer (SSO)**: - **Bendigo, Rural North West**: - **Temporary role - Full-time (6 months)** **What you do matters** - Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives. - We currently have an exciting employment...

  • Livestock Sales Professional

    4 weeks ago

    Bendigo, Victoria, Australia Elders Rural Full time

    About the RoleElders Rural is seeking a highly motivated Livestock Sales Professional to join our team in Bendigo, VIC.This permanent full-time position involves working closely with clients to provide expert livestock sales support and insights. As a key member of our team, you will be responsible for assessing and preparing livestock for market to obtain...

  • Healthcare Hygiene Specialist

    3 weeks ago

    Bendigo, Victoria, Australia Central Highlands Rural Health Full time

    About this roleCentral Highlands Rural Health is seeking Casual and Permanent Part-time Environmental Service Assistants (Cleaners) to join our Support Services team at Kyneton Health. The successful candidate will be an integral member of the support services team who work to achieve a high standard of quality service delivery within the team...

  • Agribusiness Territory Sales Specialist

    4 weeks ago

    Bendigo, Victoria, Australia Elders Rural Full time

    Elders Rural is proud to offer a challenging and rewarding opportunity for an Agribusiness Territory Sales Specialist in our Bendigo, VIC branch.As a key member of our team, you will be responsible for providing expert livestock sales support and insights to clients, working closely with them to assess and prepare livestock for market to obtain maximum...

  • Customer Support Officer

    2 months ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    Customer Support Officer **"It begins at Bendigo Bank"** **We've never been 'just a bank'. Just like you should never be 'just an employee'.** **We're united in our belief that in** **banking, better can be bigger, and together we're making it happen.** **About the opportunity** As a **Customer Support Officer,** you will support the business objectives...

  • Cleaner, Kyneton

    6 months ago

    Bendigo, Australia Central Highlands Rural Health Full time

    Location: North West Region | Bendigo Job type: Part time, Casual Organisation: Central Highlands Rural Health **Salary**: Salary not specified Occupation: Trades and Services Reference: 11874 Central Highlands Rural Health is seeking ongoing and casual reliever Enviromental Service Assistants (Cleaners) to join our friendly Support Services team at...

  • Environmental Services Assistant

    1 month ago

    Bendigo, Australia Central Highlands Rural Health Full time

    Central Highlands Rural Health is seeking Casual and Permanent Part-time Environmental Service Assistants (Cleaners) to join our Support Services team at Kyneton Health. The Environmental Services Assistant is an integral member of the support services team who work to achieve a high standard of quality service delivery within the team...

  • Cleaner - Kyneton Health

    6 months ago

    Bendigo, Australia Central Highland Rural Health Full time

    Central Highlands Rural Health is seeking Casual Environmental Service Assistants (Cleaners) to join our Support Services team at Kyneton Health. The Environmental Services Assistant is an integral member of the support services team who work to achieve a high standard of quality service delivery within the team environment. Cleanliness is at the forefront...

  • Caring Professional for Cleanliness and Comfort

    4 weeks ago

    Bendigo, Victoria, Australia Central Highlands Rural Health Full time

    About the RoleCentral Highlands Rural Health is seeking a reliable and detail-oriented individual to join our Support Services team as an Environmental Service Assistant (Cleaner) at Kyneton Health.Key ResponsibilitiesClean common areas, including dining rooms, activity spaces, foyers, and officesEnsure residential bedrooms and bathrooms are clean and...

  • Administration Manager

    4 weeks ago

    Bendigo, Australia Central Highlands Rural Health Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Central Highlands Rural Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: VG/1833172 Central Highlands Rural Health?is seeking an Administration Manager to join the Finance Team. Central Highlands Rural Health is seeking an Administration...

  • Cleanliness Specialist

    4 weeks ago

    Bendigo, Victoria, Australia Central Highlands Rural Health Full time

    About the RoleWe are seeking a skilled Cleanliness Specialist to join our team at Kyneton Health, Central Highlands Rural Health. As an integral member of our Support Services team, you will play a crucial role in maintaining high standards of cleanliness and quality service delivery.Key ResponsibilitiesCleaning common areas, including dining rooms, activity...

  • Customer Support Officer

    2 months ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    “It begins at Bendigo Bank” We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. About the opportunity As a Customer Support Officer, you will support the business objectives of the Bank in the...