Collections Support Officer

6 months ago

North Melbourne, Australia Lort Smith Full time

**About us**
Lort Smith Animal Hospital is a Melbourne icon, serving its people and animals for 85 years. We are Australia’s biggest non-profit animal hospital treating over 20,000 animals a year across two locations. Our Campbellfield Adoption Centre is a vet clinic and shelter, rehoming surrendered animals, and our North Melbourne hospital and clinic provides a broad range of veterinary and emergency services.

Join us as our new chapter is being written, with the North Melbourne Animal Hospital soon to open a fully redeveloped, modern state of the art building with improved spaces for patients and updated facilities to support the wellbeing and operations of our hard-working staff.

This is a 6-month contract, with an option to renew for a further 6 months.

**Make a difference in the lives of people and animals every day**
Are you a customer focussed team player with strong communication skills, ready to put your excellent time management and negotiation abilities into action? Are you a confident communicator, able to connect with our clients naturally, using empathy and compassion?

You’ll have a genuine desire to help others. You thrive working in a busy environment with a diverse range of clients and interactions, where no two days are the same.

**Responsibilities**
- Demonstrate high levels of customer service to maximise the timely recovery of missed payments
- Investigate and resolve discrepancies in order to provide a fair and reasonable result for all parties concerned
- Display sensitivity to hardship and vulnerability issues whilst ensuring collection performance is maintained
- Actively use problem-solving and conflict resolution skills to achieve positive outcomes
- Play a crucial role in enabling the effective ongoing operation of the hospital

**Requirements**:

- Significant collections experience
- Excellent communication and negotiation skills, with a friendly, approachable manner to build positive relationships with clients and staff
- Experience within a credit environment
- Ability to maintain calm and composed when faced with challenging circumstances
- Strong administrative and compliance background

**Benefits**
- A supportive and inclusive team environment
- Work in a new, modern redeveloped hospital
- Discounted veterinary treatment, products and pet insurance
- Pet friendly policies - bring your dog to work
- Rewarding roles, focussed on providing inclusive services to the community
- Confidential, generous employee counselling program
- Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion._
- It is a requirement of this role that you are fully vaccinated in line with ATAGI guidelines. We do however have a medical exemption process which can be discussed on a case by case basis._

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