Service Advisor

WFH / Office Hybrid | Full-Time Permanent Position
- Australian Owned & Operated Company
- Bright & Friendly Offices & Large Team Environment

**The Position**:
We are seeking an experienced **Service Advisor** to join our National Operations team to service our Heavy Equipment Services customers. This pivotal role delivers national product support by advising customers on mechanical services & repairs and product support. It is a fast-paced and dynamic role with plenty of opportunity to grow and develop in our growing business

**Your key responsibilities will include**:

- Advising customers on preventative maintenance, breakdown repairs, repairs identified as part of preventative maintenance or servicing and scheduled regulatory inspection works.
- Preparing and converting service & repair quotations, interpreting & ordering parts and estimating labour
- Providing regular and timely updates to customers on the status of their quotations & repairs
- Follow-up and negotiate fruitful outcomes generating maintenance activity to support service department growth
- And much more.... No two days are the same

**About You**:
You enjoy working in a fast-paced role juggling multiple priorities at once. You have excellent communication skills with a natural ability to build strong relationships as well as handle the difficult conversations. To be considered for this role you will have the following skills and attributes:

- Experience in a customer focused, maintenance scheduling or service advisor role
- Experience in a dealership or similar type of environment an advantage
- Ability to prioritise and confidence to make decisions to ensure outstanding customer service
- Top administrative skills including proficiencies in MS Suite.

**About Adaptalift Group**:
**Applications**: