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Chief Member Experience Officer

4 months ago

Hobart, Australia Creative Recruiters Full time

Chief Experience Officer | Hobart | Permanent Job
- Remote/Hybrid/Onsite working options
- Product and CX/MX Experience Design - Executive Level

Chief Experience Officer (CXO)

The Company

There’s something special to be said about working for a member-owned organisation with a 100-year history. When the conflict between shareholder interest and customer interest is removed, a fundamental positive cultural difference can be experienced across every part of the organisation.

Boasting a bold spirit of innovation and continuous improvement, the next decade will see this highly successful business transformed, offering never-before-imagined products and services to its members. It is therefore critical that your broad strategic lens and long-term future planning are at the core of your desire to be part of this substantial Executive Leadership team.

The role

Reporting to the Group CEO, with 6 direct reports and a team of 40-60 within the experience division, the CXO (you) is positioned at the front end of product and experience transformational change.

With a human-centred experience design focus, your role is to transform the member/customer experience by exploiting emerging trends in technology and the digitisation of products and processes.

You will be a highly driven CXO who has the soft skills to take your peers and your teams on a complex transformational journey.

Key accountabilities:

- Providing leadership in the establishment and implementation of the member strategy, shaping a commercial edge through a strongly collaborative operating model and a member-centric approach.
- Building and leading strong teams to deliver strategic goals to optimise the voice for the member across the entire value chain.
- Driving business performance by ensuring the sound financial performance of the business with revenue generation, margin and profit realised in accordance with the approved strategy, business plan and budget.

Your previous essential experience:

- Customer Experience/Member Experience at executive level
- A financial services industry product lens
- Broad experience across a range of industries
- Product and Experience Design transformation
- Delivery of multiple transformation projects
- Extensive financial products expertise
- Commercial acumen

Your key attributes:

- Intellectual curiosity
- Results focused
- Digitally savvy
- Strong influencing skills
- Exceptional executive leadership skills
- Values and purpose driven

What’s in it for you:

- Values and purpose-driven business
- Discounted health insurance
- Discounted insurance
- Dog-friendly Fridays
- Wellbeing programs
- Great excuse for a sea change to Hobart
- Remote and hybrid work options
- Relocation assistance and subsidy
- Sponsorship for anyone requiring a Visa to work in Australia

Next steps:
You can also call Vicki-Anne for a confidential conversation on +61 0413 453 563

Please note:
Only those with the required essential experience will be responded to.