Personal Alarm Response Monitor

7 months ago

Ballarat, Australia Ballarat Health Services Full time

**About the role**

Established in Ballarat, Safety Link is a not-for-profit organisation and continues to provide a quality service to people across Australia including Department of Veterans’ Affairs, Retirement Villages and Community Groups. Safety Link provides variety of services including monitored medical alarms, personal duress alarms and call centre services.

Our Call Takers are customer focused individuals working across a 24 hour, 7 day rotating roster to provide an outstanding service responding to medical emergencies. They are able to work with a sense of urgency whilst remaining calm and focused during intense medical emergencies whilst taking detailed notes, the leadership to make a decision, and maintain a critical link between our clients, emergency services and client’s families, and as such are a highly valued role within our organisation and community.

**Key Responsibilities**
- Responsible for the daily monitoring of Safety Link clients. This involves receiving and/or making outbound calls to clients and their nominated contacts, according to Safety Link policies, procedures and standards
- Responsible for maintenance of client data systems
- Responsible for ordering replacement alarm units and other associated equipment as required
- Participate in the ongoing Quality Assurance programmes
- Participate in ongoing staff development programmes
- Other reasonable duties as directed by the Call Centre Manager

**Skills and experience**
- Excellent communication and interpersonal skills (essential).
- High focus on attention to detail (essential).
- Ability to work flexible shifts including weekends (essential).
- Experience working in a Call Centre environment (preferred).

**Culture & Benefits**

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays

Limited free on-site parking

6 weeks annual leave per year

Career advancement opportunities

**About Grampians Health**

Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Ballarat Region**

Ballarat is the largest centre in Western Victoria and the states fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes.

**How to apply**

Click APPLY or contact Belinda Lockie, Call Centre Team Leader on 0455 122 953 for a confidential discussion.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people.

**Selection Criteria**
- Desirable : Tell me what each of the following values mean to you and how you demonstrate each value at work? Collaboration, Accountability, Innovation, Respect and Compassion
- Desirable : Please detail how you've demonstrated your excellent communication and interpersonal skills
- Essential : Please detail how you've demonstrated high focus and attention to detail in your previous work experience
- Desirable : Do you have previous experience in a call centre environment? If so, please detail this experience
- Essential : Please detail how you would demonstrate empathy with clients if you were successful in this role.
- Essential : Do you have the ability to work flexible shifts on a 24/7 rotating roster including day, afternoon and night shifts and weekends?
- Essential : Have you received three doses of a COVID19 vaccine? If no, please provide further detail regarding doses received, booking dates and/or other relevant information.

  • Personal Alarm Response Monitor

    7 months ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Part time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Occupational Health and Safety Reference: 18969 **About the role** Established in Ballarat, Safety Link is a not-for-profit organisation and continues to provide a...

  • Dispatch and Monitoring Officer

    7 months ago

    Ballarat, Australia Central Highlands Water Full time

    **Dispatch and Monitoring Officer** **Classification **Level, Central Highlands Water Enterprise Agreement **Team, unit **Maintenance Delivery **Division **Capital Delivery and Networks **Work location **Learmonth Road, Ballarat **Employment type **Full-Time Ongoing **Position reports to **Team Leader Works Management Centre **Direct reports...

  • Menu Monitor

    7 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **About the role** Grampians Health Ballarat is seeking applicants to join our team as Menu Monitors on a casual basis to work in the Meal Support Services and Dietetics Department. The casual role offers an opportunity of providing leave cover. The successful applicant will have some computer skills, good communication skills, good people skills and an...

  • Menu Monitor

    7 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **About the role** Grampians Health Ballarat is seeking applicants to join our team as Menu Monitors on a permanent and casual basis to work in the Meal Support Services and Dietetics Department. The casual role offers an opportunity of providing leave cover. The successful applicant will have some computer skills, good communication skills, good people...

  • Menu Monitor

    6 months ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Casual Organisation: Grampians Health **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 18480 **About the role** Grampians Health Ballarat is seeking applicants to join our team as Menu Monitors on a permanent and casual basis to work in the Meal Support Services and...

  • Menu Monitor

    7 months ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Casual Organisation: Grampians Health **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 18481 **About the role** Grampians Health Ballarat is seeking applicants to join our team as Menu Monitors on a casual basis to work in the Meal Support Services and Dietetics Department....

  • Menu Monitor

    7 months ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Part time, Casual Organisation: Grampians Health **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 18480 **About the role** Grampians Health Ballarat is seeking applicants to join our team as Menu Monitors on a permanent and casual basis to work in the Meal Support Services...

  • Menu Monitor

    5 days ago

    Ballarat, Australia Ballarat Health Services Full time

    **About Grampians Health** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing workforce and community needs, for the long term. This partnership follows years...

  • Menu Monitor

    5 days ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Casual Organisation: Grampians Health **Salary**: Salary not specified Occupation: Facilities Management, Health and Allied Health, Nursing Reference: 16718 **About Grampians Health** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell...

  • IT Infrastructure Specialist

    7 months ago

    Ballarat, Australia Motus Australia Pty Ltd Full time

    **User Account and Access Management** - Administer new domain integration. **SharePoint and Document Management** - Administer SharePoint Online including permissions, site libraries, and document libraries. - Restore files as needed for data recovery. **Network Management** - Oversee LAN, WiFi, WAN, and SDWAN networks through local tools & 3rd...

  • Personal Care Assistant

    3 weeks ago

    Ballarat, Australia Caring Hands Health Care Full time

    We are seeking a dedicated and compassionate Personal Care Assistant (PCA) to provide support and assistance to individuals who require assistance with their daily living activities. The PCA will be responsible for providing personal care, emotional support, and companionship to clients while ensuring their safety and well-being. **Responsibilities**: -...

  • Personal Care Assistant

    7 months ago

    Ballarat, Australia Caring Hands Healthcare Full time

    We are seeking a dedicated and compassionate Personal Care Assistant (PCA) to provide support and assistance to individuals who require assistance with their daily living activities. The PCA will be responsible for providing personal care, emotional support, and companionship to clients while ensuring their safety and well-being. **Responsibilities**: -...

  • Personal Care Assistant

    3 days ago

    Ballarat, Australia CHESS LABOUR HIRE PTY LTD Full time

    We are looking for a special kind of person - Someone who puts compassion, connection and caring for other people at the heart of everything they do - **Visa Sponsorship Available to Australia** - Multiple roles available for PCA’s & Registered Nurses **Positions Located in Ballarat** **Fulltime, Part time and casual** **Key Accountabilities**: -...

  • Support Worker/personal Assistant

    1 month ago

    Ballarat, Australia Pride Secure Care Full time

    About Us: At Pride Secure Care, we are dedicated to providing exceptional support and care to individuals with disabilities and department of veterans affairs, empowering them to live fulfilling and independent lives. We pride ourselves on our compassionate approach and commitment to improving the quality of life for those we serve. Position Overview: We...

  • Boarding House Mentor

    6 months ago

    Ballarat, Australia Ballarat Clarendon College Full time

    **Our School** Boarding at Ballarat Clarendon College is an integral part of our school. A community of approximately 150 boarders, within both our Girls and Boys Boarding Houses, enables us to offer personalised support in a compassionate and homely environment. The Boarding Houses offer a unique learning experience and provide students with opportunities...

  • Casual and Part-time Boarding House Mentor

    2 months ago

    Ballarat, Australia Ballarat Clarendon College Full time

    **Our School** Boarding at Ballarat Clarendon College is an integral part of our school. A community of approximately 150 boarders, within both our Girls and Boys Boarding Houses, enables us to offer personalised support in a compassionate and homely environment. The Boarding Houses offer a unique learning experience and provide students with opportunities...

  • Technician

    7 months ago

    Ballarat, Australia Veolia Environmental Services Full time

    **The Opportunity**: Veolia ANZ is seeking a Technician / Operator / Maintainer to join our water team based in Ballarat 3350 or other location as agreed. As the Technician / Operator / Maintainer you will be responsible for operating and maintaining the plants to ensure contractual requirements are met while minimising environmental, public health, and...

  • Manager

    7 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **Manager - Security** **Permanent Full Time** **$42.33 - $45.73 per hour** **About Grampians Health** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing...

  • Personal Care Worker

    7 months ago

    Ballarat, Australia Calvary Full time

    Personal Care Workers - Calvary Aged Care Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents About the role Are you a passionate personal carer...

  • Personal Care Worker

    7 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **Personal Care Worker** **Central Allocations Unit - Casual Bank** **IN38-IN39** **About the role** To maintain your position within the Central Allocations Unit, a commitment of four shifts per fortnight is expected. Our casual bank, overseen by the Central Allocations Unit operating seven days a week, utilises an electronic rostering system to match...