Revenue Officer

**Revenue Officer**

NSW Government Department - Rozelle

ASAP start - 3-month initial contract - multiple roles available

Pay rate: $34.40 per hour + super

**Key Accountabilities**:

- Play a key role providing excellent customer service to members of the public for charges related to services provided
- Act as the first point of contact to the department for service fees and charges
- Provide exceptional customer service, ensuring the experience is as smooth and efficient as possible to help support members of the public, which for some is during a difficult time
- Assist in managing the revenue collection process including billing according to departmental policies and procedures.
- Provide administrative and clerical support and maintain records as per departmental policy directives.
- Prepare timely and accurate reports.

**Selection criteria**:

- Demonstrated commitment in providing a high level of customer service
- Ability to deal with stressful and emotional situations, whilst being highly motivated and enthusiastic.
- Ability to remain calm whilst responding to calls and reports whilst ensuring vital information is captured and recorded
- Data Entry Skills - input data into records systems with a high level of sustained accuracy and in a timely manner.
- Capability to use a wide range of computer hardware, software and electronic systems.
- Basic to immediate Microsoft Excel Skills.
- Self-driven, adaptable, resilient and be able to use initiative to make sound decisions.
- Ability to work both independently and collaboratively with team members
- Previous call centre experience