Digital Engagement Manager

4 months ago

Sydney, Australia Resolution Life Full time

About Resolution Life

At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.

For customers, advisers, companies and the industry, we are making an impact worldwide.

Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.

Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.

Why us?

We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.

The Role

The purpose of the Digital Solutions Manager is to enhance our online portal's engagement and usage among financial advisers. Bridging the gap between financial advisers and our digital tools, driving strategic initiatives, and optimising portal transactions.

You’ll have a deep understanding of the value levers of digital solutions and portal usage, this role will “hold the pen” on key relationships to both uplift key usage within the portal with key advisers, as well as develop ongoing strategies to execute on our digital portal expectations.

Some of the things you will be accountable for include:
- Develop and execute strategies to increase financial advisers' awareness and utilisation of the online portal.- Conduct regular webinars, training sessions, develop guides and deliver workshops to educate advisers on portal features, benefits and best practices.- Act as the primary point of contact for financial advisers regarding portal-related queries and feedback.- Collaborate with internal stakeholders to define and implement strategic initiatives for portal transactions.- Analyse usage patterns, identify opportunities for improvement and propose enhancements to the portal experience.- Provide insights and recommendations based on adviser feedback and usage data to guide internal decision-making processes.- Stay abreast of industry trends and best practices in digital solutions and financial technology.- Lead and manage digital projects related to the portal, including feature rollouts, system upgrades and user experience improvements.

What you bring:
You will have the ability to thrive in a fast paced, dynamic environment and feel comfort in a changing environment. You’ll also have:
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field; advanced degree preferred.- Proven experience in digital solutions management, particularly within the financial services industry.- Strong understanding of online portals, digital tools and financial advisory processes.- Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.- Demonstrated analytical and problem-solving skills, with a focus on data-driven decision-making.- Proficiency in project management tools and methodologies.

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.

Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and me

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