Manager, Cabin Crew Nsw

3 days ago

Sydney, Australia Qantas Airways Limited Full time

Lead and develop the NSW Cabin Crew team in safety, operations, and people responsibilities-
- Actively participate in the WSI Airport project to influence outcomes for Cabin Crew and Jetstar-
- Permanent, full-time opportunity, based in Sydney- The Manager, Cabin Crew NSW is responsible for the regional leadership and development of Cabin Crew to deliver the Jetstar Cabin Crew Operations strategies. This role has significant operational, safety and people responsibilities across international and domestic crew, managing large crew cohorts in NSW.
- This role ensures a consistent approach to managing and supporting frontline team members and will drive cultural change and capability at all levels. Through coaching and developing their team of Crew Performance Managers, this role actively supports lifting operational performance across the balanced scorecard. Additionally, this role will actively participate in the Western Sydney International (WSI) airport project to help shape and influence outcomes for Cabin Crew and Jetstar.
- Key Responsibilities:
- Translate strategic plans and goals into tangible actionable activities for the broader team-
- Initiate and drive plans to ensure financial, customer and people performance metrics are met-
- Ensure Jetstar Cabin Crew needs and objectives are considered in the WSI airport project-
- Manage escalations around rostering, service disruptions, compliance and customer complaints-
- Develop leadership skills in direct reports to enable achievement of business objectives-
- Champion safety leadership, driving local execution and input into Cabin Crew safety strategies-
- Participate in a rotational 24x7 on-call roster and adhere to critical incident management principles- You’ll have:
- Previous experience managing a large industrialised workforce or similar-
- Experience in dealing and working with unions and highly regulated environments-
- Strong consultation skills and ability to interact with all levels of an organisation-
- Strong people leadership skills with the ability to drive change and performance-
- Clear and effective verbal and non-verbal communication skills-
- Desire for a hands-on approach in strategic planning and achievements- Why Jetstar?
- Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
- Our Benefits
- Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefits includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
- Inclusion and Diversity
- Applications close Sunday, March 24th 2024.

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