Despatch Clerk

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries across Including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

**Job Description**:
We are looking for an experienced Despatch Clerk to join our Global Logistics Division based in Rocklea. Working Monday to Friday starting at 5am and finishing at 1pm, you will maintain efficient and effective service delivery to customers and the business team. This will be achieved through valuable customer service, delivery of SAP generated customer orders, reporting and administrative duties.

Experience a positive, inclusive, and safe team environment where you will be encouraged to strive for excellence. You will feel supported by the management team and be provided with opportunities for career advancement within the Toll Group. Utilise our latest Online Learning and Development Platform, where you can develop skills to set yourself up for success. If you are seeking a role that is permanent and provides stability within a good team environment, this could be the role for you.

**Qualifications**:

- Regularly liaise with drivers to organize same day deliveries to maintain customer satisfaction.
- Check driver scheduled runs and shipment inspections for cancelled orders, deferrals and edit paperwork accordingly.
- Efficiently complete data entry and maintain data integrity.
- Attend to driver enquires and escalate when required.
- Communicate with customers and gain understanding of customer views on service quality.
- Review customer feedback and consider these in making business service decisions to enhance customer experience.
- Develop and maintain relationships with customers and operational staff.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.