Service Specialist

3 weeks ago

Cheltenham, Australia Aon Corporation Full time

Posting Description:
Aon Affinity specialises in developing, marketing and administering customised insurance programs, and specialty market solutions, for affinity organisations and their members or affiliates. Reporting into and supporting our Equine Client Manager.

Your team is responsible for servicing our existing Equine portfolio and impacting new business growth. You will be supporting clients and internal stakeholders with a wide range of administrative activities.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Actively participate in insurance policy pre renewal, renewal and post renewal activities including; internal strategy meetings, drafting quotation and placing slips, and creating renewal reports
- Using initiative to obtain up to date information regarding all current and upcoming client needs from colleagues to plan your workload according to deadlines and client priorities
- Support clients and colleagues with additional daily administration activities
- Review and analyze renewal information from clients for accuracy, gaps and opportunities
- Using new and existing client information and system tools, you will be responsible for gathering various data to create detailed and complex calculations, reports & documents
- Preparing, lodging and invoicing of policies in an accurate and timely manner
- Understanding client financials and assisting with credit control
- Identifying process improvement opportunities to ensure service standards are exceeded

**How this opportunity is different**

You will be onboarded and coached by a team of experienced professionals. You will be on a pathway to achieving excellence in sales and will access a range of programs to enhance your product and business knowledge. You will have multiple opportunities to develop your Aon IQ and broaden your knowledge of the business.

Our business operating model is designed by entrepreneurs who held a vision of radically changing the Insurance industry. This team will be pioneering a new capability for our company that require agility and innovation to succeed. We expect change and growth over the next few years, which means you can expect plenty of opportunities for advancement.

**Skills and experience that will lead to success**
- Comparable administration and customer service experience
- Ability to build relationships with multiple stakeholders in a professional manner
- Ability to present all of Aon’s core values (Excellence, People, Integrity and Community) through internal and external interactions
- Ability to multitask and complete various complexity of tasks to deadlines
- Ability to assess, and complete, work with a high level of attention to detail
- Commercial Insurance experience would be advantageous (not required)
- Tier 1 qualification would be advantageous (not required)
- Strong experiences using software programs, such as Word, Excel, and PowerPoint
- Relevant degree would be advantageous

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and encourages you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

LI-HL1

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