Product & Project Lead
4 months ago
**Position description**:PD - Product & Project Lead (11.01.24).pdf**
**Closing date: Wednesday 18th September**
This is an exciting time to join our Customer Contact team as the Bank renews and evolves our contact strategy. Come on board and help us realise the potential of our recent significant tech investment and implementation of Amazon Connect.
You are a future-focused implementation specialist who will bring to this role experience with change management and project implementation including tracking project processes, deliverables and financials, and managing a piece of work from end to end.
Your strengths in stakeholder engagement and relationship building enable you to influence other teams, eliminating the “us and them” and ensuring the success of your projects.
You use data to drive insight and continuous improvement and ideally you’re familiar using Jira and Confluence, along with skills in Agile methodology to plan, manage and deliver solutions.
You need not come from a banking/finance background, but experience with a Contact Centre environment will allow you to hit the ground running, and experience with Amazon Connect is an advantage.
**_ As a Product & Project Lead, you’ll get to be part of a team that provides essential support within Customer Contact to enable all teams to deliver an exceptional customer experience. Working with a team that are committed to supporting each other, the business and our customers, you will be a part of a high performing team that has a foundation of trust and engagement._**
As a Product & Project Lead you’ll get to:
- Play an important role in customer-centred projects including leading larger in-business change initiatives. You’ll support the contact centre across multiple sites where it is impacted by change across the bank, plus a range of business-as-usual projects within the contact centre designed to support customer needs.
- Work closely with stakeholders to ensure that we meet their needs and they ours, with a particular focus on technology, managing the Product Backlog and maximising the value of the work that Tech Services performs for Customer Contact.
- Represent Customer Contact in enterprise forums and initiatives, build business cases and write initiative canvases for Customer Contact improvements.
- Fulfill the Product Owner role, working closely with stakeholders to ensure squads are delivering the right content in each iteration/release to make the most impact. This includes crafting the vision for a release, writing user stories in conjunction with SMEs, constantly refining the backlog, and planning the sequence and timing of releases.
This is a **12 month maximum term contract**, which can be either full time or part time (min 4 days a week)
**We offer flexible work options that put our people first including a hybrid model with a minimum of x2 days in our Melbourne or Bendigo Head Office p/week**
**About Bendigo Bank**
With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at
**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for? Come and join the better big bank
**Still in two minds?**
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