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Technical Support Analyst

4 months ago

Sydney, Australia Excolo Partners Full time

IT & Telecomms
- Help Desk / Support
- Sydney

Contract

18/3/2024
- 5 week contract
- Sydney, CBD Offices
- L1-2 Technical Support

Our client is a globally recognised professional services business and going through some significant growth We're looking for a Technical Support Analyst to join their team and provide technical services to their Australian employees

This is an initial 5-week contract with an opportunity to work on BAU and project support work Working across a variety of Inhouse technologies and MS 365 suite.

You must be available within 1 week to be considered for this role

**You will be responsible for**:

- Handle end-to-end Incident, Service Request, and Problem management, including qualified escalation to specialized teams when necessary.
- Execute local and regional projects as part of global programs, such as deploying new client hardware and software technologies, managing asset logistics and demand, and handling office relocations.
- Create and maintain process and workflow documentation related to Service Desk operations for both internal and customer use cases.
- Provide regional and global client support, primarily focusing on the support and maintenance of client hardware including various devices.
- Mentor and provide decision support for less experienced IT Support Engineers.

What you will need to be successful:

- Excellent interpersonal and communication skills with a strong customer-service orientation.
- Strong technical aptitude and ability to learn new skills and research solutions independently.
- Reliable, punctual, and able to work with mínimal supervision.
- Ability to support technical change management processes, liaising with internal teams and stakeholders.
- Ability to work within standard operating procedures and contribute to their development.
- Ability to address exceptional issues proactively and match business requirements to technical solutions.
- Detailed knowledge of various operating systems and hardware devices.
- Experience with industry-standard Service Desk management solutions.
- Experience in an environment with centralized network and infrastructure services.
- Experience as a contributor to large corporate projects.