Venue Operations Manager

2 weeks ago


Melbourne, Australia Hub Australia Full time

Welcome to a workspace where sophistication meets functionality
- Great Place to Work Certified organisation
- Comprehensive wellness programme and lifestyle fund

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

Our newest venture? A premium clubhouse in the heart of Melbourne's CBD

Welcome to a workspace where sophistication meets functionality, where tenants transform into valued guests. Here, they are privy to a suite of services, including world-class concierge, deluxe business centres, tailor-made workspaces, and an opulent wellness centre. As we prepare to unveil this exciting new venture, we are seeking an exceptional Venue Operations Manager to join our team to curate a seamless, truly remarkable customer experience across all touchpoints from arrival to departure, while maintaining a positive and dynamic team environment.

The role requires a natural leader who thrives in a fast-paced environment and possesses proven abilities in multitasking. If you're passionate about service and keen to bring your unique flair to an innovative workspace, we want to hear from you

**What your day to day will look like**:

- You'll play an essential role in managing a dedicated team, setting a high standard of service for our clubhouse guests. By ensuring a warm welcome and ensuring the team maintains the Concierge Desk's operation from 7 am to 7 pm, you will embody Hub's ethos in every interaction.
- You'll work synergistically with the Building Management Team and wellness centre operator, bringing our array of services together in harmony to treat our customers as our esteemed guests.
- Utilising the tenant portal for engagement and communications, you'll be an architect of customer journeys, creating opportunities and connections that fuel the growth of their organisations.
- Your role extends to managing the Business Centre and Wellness Centre, ensuring daily operations run smoothly, fostering innovation, and overseeing financial performance.
- You will lead the operations team, delivering efficient, friendly, and professional service that consistently exceeds the expectations of our tenants and guests.
- Providing team support forms a crucial aspect of your role. This includes conducting and documenting weekly progress meetings, quarterly coaching sessions, and facilitating training of new systems and procedures. You'll work with the People & Culture team to hire and onboard new team members, and act as the primary point of escalation for your team, implementing safety and emergency plans as necessary.
- You bring to the role a harmonious blend of experience, passion, and abilities.
- You have spent 4+ years in a fast-paced customer service setting and 2+ years managing a venue or building and leading a team.
- You excel in establishing strong rapport with customers, grasping their unique business needs, and nurturing relationships that open up new business opportunities.
- You carry a genuine enthusiasm for managing customer relationships and show strong leadership skills, motivating colleagues, contractors, suppliers, and service providers towards a shared goal.
- You adeptly balance multiple priorities while staying solution-focused
- Your meticulous attention to detail and superior time management skills will ensure the seamless operation of our new clubhouse.

**The perks of working with Hub**:

- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund
- Expand your skillset and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year

**Embrace the Opportunity**

Take the chance to be an integral part of the grand inauguration of our distinguished new clubhouse in Melbourne. Together, we will push the envelope of exceptional workspace experiences. We invite you to apply



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