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Customer Service Manager

1 month ago

Central Coast, Australia Mayday Recruitment Full time

MAYDAY Recruitment is currently looking for an ambitious Customer Service manager to join an established and fast-growing organisation who provide an invaluable service to its customers.

This is a fantastic opportunity for an experienced Customer Service Manager to lead the customer service department. You will be in charge of planning and implementing the after sales service for customers, bridging the gap between sales and product functions.

**What's in it for you?**
- Permanent opportunity
- Immediate Start
- A highly collaborative and innovative working environment
- $100,000 + super salary package
- Modern and conveniently located offices in Central Coast
- Friendly team who really go above and beyond
- Build a long-term career and develop professionally within the business
- Opportunities for growth and development
- Full on-going training provided

**In this role you will be responsible for**:

- Training and leading a team of customer service staff
- Managing daily operations of the customer service department: ensuring good turnaround, consistent quality, and resolving escalated issues
- Delivering high quality customer service to support internal stakeholders
- Monitoring service quality through conducting performance and productivity management
- Assessing and analysing data and making reports to determine the level of customer service finding ways to improve satisfaction
- Developing and implementing customer service policies and standards
- 5+ years’ experience in a similar role
- Excellent organisational, administrative and problem-solving skills
- Strong leadership and interpersonal skills
- Good negotiating skills
- Understanding of business processes (Sales, Marketing, Service, Support and Production)