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Digital Experience Specialist

2 months ago

Brisbane, Australia Goodstart Early Learning Full time

**Role**: Digital Experience Specialist

**Location**: Brisbane, Queensland

**Employment Type**: Full-Time

We’re Goodstart

With 16,500 “Goodstarter” team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre directors to centre teams, we work together to make a real difference for children in those crucial early years.

At Goodstart, we’re all about laying the foundation for better lives through amazing early learning experiences, and we know that we can’t do that without great people

**About the Opportunity**:
As the Digital Experience Specialist, you will play a key role in delivering a superior family experience across our external digital platforms. As one of two Digital Experience Specialists in our Digital Enablement team you will be responsible for designing and optimising the digital experience for our families. The team is also responsible for a superior digital Goodstarter experience, providing platform management of our intranet and staff communication tools, evolving our digital properties, enforcing design principles and conducting user acceptance testing. This role will see you work across a range of digital platforms and will provide you with the autonomy and opportunity to develop a range of skills. Furthermore, you’ll participate in an exciting program of work to re-develop and optimise our websites.

**Your Impact**:
This role is about using your digital product management, data, analytics and SEO skills to grow acquisition and support retention. As an experienced digital professional, you’ll achieve this by demonstrating fresh, insightful thinking by developing creative approaches to processes and practices, products and solutions, services, business models and strategies.

Demonstrate collaboration and strive for consistency within own team and wider organisation to deliver against objectives.
Participate in continuous improvement in methods, procedures and systems, both individually and aspart of the team to improve customer service delivery.
Establish the digital experience framework for all digital platforms across Goodstart inclusive of journey mapping, design principles, UAT and appropriate experience measures.
Platform management and enhancement of intranet and communication tools to support and empower our centre teams to drive quality and performance.
Establish the digital measures that matter to track utilisation, experience and to establish best practice benchmarks.

**You’ll bring to the table**:
Solid experience managing multiple programs across a large / complex organisation and still delivering a customer focused outcome.
Preferably you’ll have a relevant tertiary qualification although this isn’t essential.
Change Management Skills / Product Management skills is desirable

**What Goodstart can offer you**:
Learning and development opportunities in data and analytics (Microsoft Certifications).
Be a part of a team in a highly collaborative work environment where everyone feels a sense of belonging, inclusion and purpose
Paid parental leave.
Not for Profit Salary Packaging benefits which reduce your taxable income to increase take home pay.
Access to discounted childcare.
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

**How to apply**:
Supporting our people and protecting our children

We are an equal opportunity employer that is proud of our inclusive and diverse work environment. We support and encourage individual growth and strong teams that are made up of many different cultures and backgrounds.

We are deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel connected and a strong sense of belonging. By weaving Aboriginal and Torres Strait Islander perspectives through all that we do, we aim to build knowledge and a deeper understanding of our First Nations People and culture for all in our team

**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || j2wDept || SF: LI || No Early Childhood Qualification || Full-Time

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