Customer Service and Logistics Coordinator
2 weeks ago
**About the business**
Mexex is a multi award winning, innovative food manufacturer that specialises in In-Line UHT processing of dairy and plant-based products. We are passionate about creating healthy, quality food and are proud to supply some of Australia’s leading brands.
**POSITION OBJECTIVES**
We’ll give you the training and tools to perform in a fast-paced, multitasking environment_._
**RESPONSIBILITIES**
- Reception duties when required including answering phones, greeting and check-in of site visitors
- Be the first point of contact to record customers’ concerns, issues and questions
- Resolve customers’ concerns and answer questions to your best ability - escalate issues to managers as necessary
- Maintain a positive attitude and calmly respond to customers’ concerns
- Open new customer accounts
- Order entry, invoicing, pallet control and reconciliation of all accounts
- Checking and approving freight and storage invoices.
- Freight booking and offsite storage bookings
- Truck manifests and admin for dispatch
- Assist with Customer forecasting and planning the production schedule according to customer requirements
- Prepare product and customer reports by gathering data collected during customer interactions
- Other data entry and administration requirements as required
**Skills and Qualifications**
- Experience with MS Office including Excel ( ability to manipulate data)
- Demonstrated ability to work efficiently with mínimal supervision
- Organized and time efficient
- High attention to detail
- Friendly with great communication skills. Able to communicate effectively with both internal and external stakeholders
**To Apply**
If you believe you meet the position's requirements, we would like to hear from you.
**Salary**: $23.00 - $26.00 per hour
Expected hours: 38 per week
Schedule:
- Day shift
**Experience**:
- Customer Service: 2 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person
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