Technical Knowledge Analyst

2 weeks ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting fulltime 12-month opportunity exists to join our Technical Advice team as a Technical Knowledge Analyst**

**About the role**

Every one of our team contributes to helping make our members’ world better. As a **Technical Knowledge Specialist** in our Tech Advice team, you will be responsible for elements of the design, build, implementation support and maintenance of the Knowledge Management Self-service Platform, based on stakeholder and end-user requirements, whilst aligning to the Knowledge Management Action Plan and related Governance Framework.

This includes the continuous improvement of the knowledge-based system and solutions, enabling successful on-going self-service knowledge for staff self-development.

Key accountabilities will include:

- Design, build and implement a Knowledge Management Self-service Platform that aligns to the Knowledge Management Action Plan and Governance framework to support the push (i.e. just in time information cascaded to the Group, e.g. legislative updates) and pull approach (i.e. just in time information via self-serve channels)
- Provide support with governance and quality checks of just-in-time knowledge solutions and self-service platforms
- Lead the development and delivery of various knowledge gap closing mechanisms to meet the needs of the Technical Advice Team and the Knowledge Management Self-service Platform end-users

Please see attached position description for full details

**About you**

You have a thorough understanding of self-service knowledge technologies and can grasp complex technical concepts quickly. With strong communication skills, you collaborate effectively with technical experts and stakeholders. You are detail-oriented with a commitment to producing high-quality work. Furthermore, your skills, experience and qualifications may include the following:

- Strong organisational and adaptability skills
- Experience in breaking down complex technical knowledge and imparting it both one to one and/or via facilitating small group workshops
- Proven advanced skills in designing and building Knowledge Management Self-service Platforms and tools (eg. HivePro or Sharepoint)

**How to apply**
If you would like to be considered for the above role, please express your interest by submitting a cover letter and resume demonstrating your skills, motivation and why you think you have what it takes to take up this opportunity before **COB 14 August 2023.**

LI-DNI

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