Technical Support Coordinator

5 months ago

Sydney, Australia Device Technologies Australia Full time

**About us**

**Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, **supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

**The opportunity**

This is not an IT position, its far more exciting as you will be providing After Sales and Service for the Technical Services Department.

Job Purpose: To provide level one technical support to internal and external customers. To work closely with technicians, service supervisors and management to ensure the effective delivery of customer service and administration functions for the department.

**Key Responsibilities**:

- Action incoming calls and related administration required
- Adhere to internal Call Centre KPI’s
- Assist with Technician compliance Portal requirements - updating and scheduling Technician site Inductions
- Processing of technician spare part orders on SAP ERP
- Adhere to service level agreements and time frames

**About you...**

At Device Technologies, we succeed through our commitment to four key values:
**Delivering Innovation** - We encourage and reward fresh ideas and are committed to supporting our people to make change.

**Seeking Collaboration** - We support each other in our combined mission to help others achieve their goals.

**Taking Ownership** - We believe in equipping our people to take responsibility and accountability in their roles and trust them to get the job done.

**Practising Good Business** - Our success is built on a mix of intuition and experience and we foster an environment where all voices are heard and nobody is afraid to make mistakes.

At Device Technologies, our values are linked to four key areas of our business: Innovation, Collaboration, Ownership, and Good Business. Resonating with our values and the care we have for our people, you will provide Customer Service Excellence to both Internal and External Customers.

**Experience required**:
**Essential**
- Managing people for performance
- Previous experience and understanding of customer service protocols
- Ability to work autonomously and also as part of a team
- Process orientation, systems proficiency, competence with integrated ERP systems
- Technical aptitude
- Excellent communication and time management skills
- Ability to follow written processes
- Can work on a hybrid work set-up

**Desirable**
- Knowledge of accounting terms and processes
- SAP ERP experience
- Office Suite
- Salesforce

**Interested?**

At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
- It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer._

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