Supervisor at Zambrero

Support the Restaurant Manager and Team;
An opportunity to progress with a company that loves its people, its customers and loves to give back

About Zambrero

Zambrero - Feel Good Mex with a Mission
- We are a quick service restaurant that was founded in 2005 by philanthropist and entrepreneur Dr Sam Prince and have quickly grown to become Australia's largest Mexican franchise.
- At Zambrero, we source the best ingredients which are prepared and served in an exciting, fast paced and dynamic environment. Our food not only feeds our customers but through our Plate 4 Plate initiative we donate a plate of food to someone in need for every burrito or bowl purchased.
- We have developed a strong and dependable delivery model and partner with many aggregators including Menulog, Deliveroo, Uber and DoorDash to name a few.

Supervisor
- We have exciting opportunities available for energetic and enthusiastic Supervisors.
- As a Supervisor, you will be responsible for supporting the Restaurant Management team in supervising daily shifts in the restaurant by monitoring people, food safety, product and equipment in order to deliver outstanding customer service, quality food products and excellent workplace and food safety.
- You will be passionate about fostering a positive culture within the restaurant
- focused on exceptional customer service, working together, helping those in need and making Zambrero an enjoyable place to work.

Position Duties

During a shift you will demonstrate leadership by:

- Setting the pace and communicating effectively to all team members on shift.
- Welcoming every customer with a smile and being genuinely friendly and engaging at all times.
- Following basic procedures in relation to uniforms, grooming and punctuality.
- Establishing and maintaining commitment from Team Members and other Supervisors.
- Actively contributing to the development and retention of all Team Members.
- Developing, sharing knowledge and experience, and train Team Members.
- Providing constructive feedback on all Team Member performance reviews.
- Resolving customer enquiries promptly and with ease ensuring a positive outcome.
- Follow all Zambrero’s security and safety procedures.
- Recording and acting on any hazards identified.
- Correctly implement and enforcing the Zambrero Food Safety Program.
- Ensuring that all members of the team are following food safety procedures.
- Properly executing, enforcing and managing sanitation requirements.
- Ensure the appropriate and safe use of equipment during a shift.

We are looking for people who are:

- Passionate about great food, exceptional customer service as well as our humanitarian values and be ready to make a difference.
- Positive, confident, happy and smiling - able to build on the great workplace, celebrate shared success and be willing to go the extra mile to help the team.
- Able to speak clearly and listen attentively to both customers and colleagues and have good attention to detail.
- Able to maintain a professional, well-groomed and neat appearance at all times.

Preferred: A current Food Safety training certificate - This certificate can be obtained during initial training if you do not currently hold one.

**Experience**:
Customer service/Hospitality - 1 to 2 years preferred.

**Benefits**:

- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus
- Tips

Work Authorisation:

- Australia (required)