CRM & Digital Executive - Frenchs Forest

3 weeks ago

Frenchs Forest, Australia Direct Group Full time

Bring your fabulous talent, flair and creativity to our dedicated and passionate team at TVSN
- Join Australia’s # 1 experiential retailer
- Northern Beaches location
- Fun & collaborative team environment with supportive leaders and ongoing coaching

TVSN is Australia’s #1 home shopping channel, filming 13 hours of live TV 7 days a week. We are leaders in digital retail - with a multiplatform approach to retail across Australia and NZ.

With a wide range of quality products - from fashion, accessories, jewellery and skin care to homeware, electrical and gardening - we guarantee that our customers' shopping experience is seamless, convenient and enjoyable.

Our people are the heart and soul of our business. We are looking for an uber-organised team player to join our Marketing & Digital team.

**ABOUT THE ROLE**:
The CRM & Digital Executive is responsible for the coordination and implementation of TVSN's CRM and Digital strategy along with
- Collaborating with the team to provide input and insight into the CRM strategy to enhance initiatives and audience engagement.
- Planning for, implementing and delivering campaigns to engage, grow and retain TVSN’s customer base.
- Monitor data integrity and analytics of campaign processes.
- Ability to work with key stakeholders to develop creative briefs and gain approvals.
- Maintain a consistent focus on the quality of the customer experience through CRM and automated journeys.
- Measuring and reporting on the performance of all campaigns and assessing against objectives, KPIs and ROI.
- Collaborate as part of small, close-knit, high performing team.
- Experience with CRM platforms and automation essential, experience with Braze preferred.

**WHAT WE ARE LOOKING FOR**:

- Have at least three years of experience in implementing CRM, digital & automation marketing initiatives.
- Proven experience developing complex end-to-end customer journeys that drive engagement and profitability.
- Helping develop customer lifecycle and roadmaps including customer segmentation.
- Ability to multitask in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills and attention to detail.
- Proven ability to work with stakeholders from all levels.
- Demonstrate fluent oral and written communication skills.
- Be a proven self-starter, self-planner and self-learner.
- Show curiosity about and be interested in learning new technologies and platforms.

**WHY YOU WILL LOVE WORKING AT TVSN**:

- EXCELLENT product discounts across the Group
- Online staff sales
- On-site café
- On-site parking
- Free flu vaccines
- Social club
- Free membership to SONDER health and wellbeing for you and your family
- Discounted gym membership
- Learning and development - we want you to grow and get the most out of your role
- Recruitment referral incentives for permanent and casual placements
- Join us at TVSN and become part of a fun team who love what we do_

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