Billing Administrator

2 weeks ago

Mount Gravatt, Australia Poolwerx Full time

Poolwerx is an industry leading pool retail and services company. Based in south east Brisbane, our business operates three contemporary pool retail shops with numerous in-field pool servicing vehicles. To support our growth, we’re looking for a **full time permanent **Billing Administrator to oversee the tasks associated with sending invoices to clients and monitoring outstanding balances.
- Review each Service Task’s notes and photos and prepare carefully crafted service reports on a daily basis
- Review each Pool Technician’s sales orders and prepare meaningful invoices on a daily basis (residential and commercial clients)
- Receive and reconcile payments with invoices
- Monitor customer accounts for outstanding balances and take necessary actions to collect payments
- Collaborate with other team members to resolve billing issues and discrepancies
- Maintain accurate records of all billing and payment transactions
- Research and resolve payment discrepancies promptly
- Communicate with customers in a professional and courteous manner to address any billing inquiries or concerns
- Investigate and resolve customer queries
- Answer telephone calls and manage customer enquiries accordingly
- Ensure consistent client satisfaction, resulting in repeat business and referrals & client confidence
- Provide a reliable, efficient and professional service to clients online, on the phone and in person
- Maintain positive, honest, open, and effective communications, relationships and morale at all levels in the business

**Applicant Requirements**
- Tech Savvy - comfortable with technology and can identify best practices and ways of working within our system NetSuite
- Customer focused and meticulous to meet the needs of our clients and team members & can communicate well with our service technicians
- Self-motivated and positive - you possess and display a can-do attitude every time
- Exceptional verbal and written communication skills with the ability and desire to service client to a very high standard - the client comes first
- Able to work unsupervised - you thrive under pressure and manage competing priorities well
- Keen to keep learning and growing - you don’t know it all yet and are not afraid to admit it
- Punctual, reliable, courteous and trustworthy - the non-negotiables come naturally to you - you’re the same person at home, as you are at work

Applicants need to be results driven and team orientated with strong problem-solving skills within a complex environment - you love trouble shooting, solving problems and helping others - you care passionately about the team, our customers and the business.
Remuneration will be according to relevant experience & the skills the applicant can offer.
The successful applicant will be required to provide a police check prior to commencement.

**Job Types**: Full-time, Permanent

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