Service Delivery Consultant

4 months ago

Brisbane, Australia FUJIFILM Full time

Exciting opportunity to work for a global organisation
- Ongoing professional development and learning opportunities
- Permanent full time role - Immediate start

**OUR STORY**

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

**THE OPPORTUNITY**

We have an exciting permanent full-time opportunity for a Service Delivery Consultant to join our team in Brisbane, QLD. Reporting to the Account Delivery Manager, your main responsibility will be to manage our existing client contract while growing relationships and exceeding clients expectations and increase satisfaction result.

This is a 100% onsite role with 4 days at our customer site in Brisbane CBD and 1 day at our FBAU office in Bowen Hils.

**Key Responsibilities**:

- Operational performance by ensuring KPI/SLA’s are managed, analysed and reviewed in all client sites
- Manage client contract including asset register, operational documents, continuous improvements ideas and customer reviews Position Description
- Deliver account strategy in alignment with the Service Delivery Model and report to the company/Client(s) management monthly
- Effective use of systems, processes and procedure through:

- Root cause analysis of complaints with a view to reducing trends
- Management of customer feedback in a timely manner, following escalation processes where appropriate
- Utilise Managed Print Services reporting, review resourcing and schedules on a quarterly basis whilst maintaining KPIs
- Manage P&L to achieve operational target in revenue, cost and Gross profit

**Skills & Qualifications**
- Intermediate Microsoft Office skills
- Ability to build strong internal and external networks and engage with cross functional stakeholders
- Ownership and accountability of end-to-end customer interactions
- Ability to perform a face-to-face customer presentation
- Ability to demonstrate strong analytical and diagnostic skills
- Communicate clearly and confidently with internal and external stakeholders

**BENEFITS**:

- In house training and development and Generous Educational Assistance policy.
- Diverse Career Development opportunities.
- Employee Discounts through our “Gold Pass” rewards platform.
- Income Protection and Life Insurance.
- Salary Packaging & Novated Leasing available.

**OUR COMMITMENT**

**Diversity & Inclusion**

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

**Vaccination Policy**

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU

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