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Customer Service

1 month ago

Dandenong, Australia Monash Health Full time

Reference Number
- 65425
- Employment Type
- Casual
- Entity
- Monash Health
- Department
- Health Information Services - Customer Service/Admissions
- Location
- Dandenong Hospital, Kingston Centre, Cheltenham Vic, Casey Hospital
- Position Summary

**Join Victoria's largest Health Service as a Casual Customer Service & Admissions Officer in our Casey, Dandenong & Kingston sites**

Our reception & Admissions area are the first point of contact for consumers attending our services. As the face of Monash Health, having exceptional customer service skills is essential to providing patients, visitors and staff with the required support during their visit.

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people’s homes. We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

To learn more about our organisation visit monashhealth.org.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

**About the Role**

We are excited to announce casual vacancies for our Dandenong, Casey & Kingston sites. As a member of our team, expect to answer a range of questions and queries over the phone or face to face at reception. You will be assisting patients, visitors and staff with wayfinding, completing data entry into our Patient Information System (iPM), all whilst delivering exceptional customer service. Availability is essential as our operational shifts are rostered between the hours of 6:30am - 8pm, Monday to Sunday, including public holidays. Staff are also required to work across a minimum of two sites.

**About You**

We welcome previous experience in a Healthcare setting with medical terminology an advantage. Above all we are looking for someone who can uphold Monash Health's ICARE values. You would have:

- An excellent phone manner & outstanding communication skills
- Are enthusiastic, compassionate & able to work collaboratively with stakeholders in a fast past environment
- Demonstrate empathy and sensitivity towards visitors, patients and staff in a medical setting
- Are a team player in a diverse and multicultural team

**In return**

As a Monash Health employee you will have access to the following services:

- Monash Health in-house learning portals to further expand your skills & knowledge base
- A supportive learning environment with full training provided
- Benefits including salary packaging to increase your take-home pay
- Onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP)

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.
- Selection Criteria
- Previous experience in Healthcare Setting
- Previous Customer Service Experience
- Previous experience with Patient Administration System (iPM)
- Contact Person
- Name
Position
Phone
- **Yekaterina Paternott**

**HIS Customer Service & Admissions Manager**

**0417 206 196**
- Advertising Closing
- 11/03/2024

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