Service Manager

2 weeks ago

Gepps Cross, Australia RDO Equipment Full time

**About the Company**:
RDO Equipment is one of the world’s largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 1000 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.

Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.

**About the Role**:
Our Gepps Cross Branch is looking for a Service Manager to lead the team

**The key responsibilities of this role will include but not limited to**:

- Efficiently manage & direct all aspects of the workshop operations
- Ensure that all employees are working in a safe environment, ensure all department targets are met including overall management of the scheduling of all service work and assignments
- Create and monitor annual service department benchmarks and budget, in alignment with the company’s financial and operational objectives ensuring all invoicing is correct and resolve any concerns immediately as well as ensure the processing of warranty claims is timely, monitoring any warranty sub-ledger for all pieces of equipment
- Proactively manage and maintain company property, including workshop equipment, vehicles, inventory, company-purchased tools and follow checkout guidelines
- Provide leadership, guidance & training to the service team

**You will bring the following skills and experience to the role**:

- Extensive experience within a leadership role within the Construction, Automotive or Mining industries
- Relevant Trade Certificate - Heavy Diesel Fitter/ Mobile Plant Mechanic/ Diesel Mechanic or Equivalent
- Proven ability to build relationships with customers, fellow work colleagues and management
- Strong leadership skills including outstanding communication (verbal and written) and motivational skills
- Financial management including managing budgets
- Enter Skills and experience
- Ability to evaluate and assess operations and respond to changing needs
- Strong computer skills including knowledge of stock control packages

**About the RDO 'Extras'**:

- As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits...._
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances & tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organisations and charities every year
- Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
- Anniversary and milestone gifts and awards
- Paid Parental leave - 12 additional weeks paid for primary caregivers and 2 additional paid weeks for secondary caregivers
- Significant Celebration gifts for personal milestones such as births and marriages
- Exclusive Staff discount on machinery, products and merchandise

For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.

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