Change & Configuration Lead Servicenow Cmdb Eastern

7 days ago

Melbourne, Australia J2 Recruitment Full time

Change & Configuration Management - Critical Public Services Provider
- Oversee ServiceNow CMDB Tech Confguration & Change
- Initial 3-6 Month Engagement / Melbourne Eastern Suburbs

This essential public sector agency
**_delivers critical services to millions of Victorians_**, and a host of community support agencies every year. They are currently undertaking a deep-dive review of their internal processes, procedures and tools and have identified the requirement for signficant practice and systems transformation / modernisation.

The organisation subsequently requires the skills of an experienced, confident
**Change & Configuration Lead **to manage cross-environment, technical configuration, design and rollout change management practices, formulate and deploy system customisations, and deliver knowledge transfer to the incumbent, in-house BAU services team.

You will
**_act as a vital information conduit_** between project staff, various customer stakeholders (technical and non-technical), executive management and third-party vendor resources. You will therefore possess superior communication and interpersonal skills, along with a pragmatic approach, great energy and a cast-iron sense of humour.

The Change & Configuration Lead will ideally bring to the table:

- Demonstrated expertise in configuration management within large, corporate environments
- Understanding of technical change management for complex systems implementation or software upgrade initiatives
- Strong expertise with ITSM tools and processes
- Extensive experience with ServiceNow platform, particularly CMDB module
- Industry certifications in ServiceNow, ITIL and/or project management highly regarded
- Outstanding communication and interpersonal skills, an autonomous approach, and patented stakeholder management capability

Whilst the tenure is penciled in for 3-6 months, there is strong possibility of longer-term extension(s) depending upon the in-flight project scoping and requirements of the organisation. The Change & Configuration Lead engagement represents a unique opportunity for a confident, senior technology and project professional to
**_affect tangible, positive and systemic change_** within an organisation that delivers vital community services to all Victorians.

**_**Interviews are occurring immediately**_

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