Accounts Receivable/billing Specialist

4 weeks ago


Brisbane, Australia Megaport Full time

The Role

The role of Accounts Receivable Specialist will be responsible for the end-to-end Accounts Receivable function for the global business, and in particular the bill run. There will be a commitment to provide excellence in customer service to both internal and external customers, ensuring that any billing queries are resolved within minimum timeframes.

Reporting into the Accounts Receivable Team Lead, this role will bring extensive billing experience and will involve reviewing and implementing improvements to the current accounts receivable framework, including implementing new policies and procedures, complying with local regional requirements and are communicated clearly to stakeholders.

What you’ll be doing- Deliver monthly billing on a global basis, including test runs within agreed timetables.- Maintain accounts receivable ledgers and allocate customer payments.- Ensure accurate receipting of customer payments are completed daily.- Reconcile customer accounts to resolve discrepancies.- Understand, document and troubleshoot issues with all billing related software, including Megaport’s in-house customer portal, D365, Avalara, ECMS and any external vendors.- Follow up customer payments, issue termination letters and letters of demand.- Maintain strong working relationships with internal and external stakeholders.- Create policies and procedures to improve customer billing and overall life cycle.- Recommend and implement process improvements ensuring best practice procedures are followed, particularly regarding local regional compliance and customer service.- Ensure automation continues to be prioritised by the business, and improvements made to the end-to-end billing process.- Other ad-hoc duties as required.

What we are looking for- +5 years experience in a similar role.- Strong attention to detail.- Various system experience, particularly with billing cycles.- A commitment to providing excellence in customer service both internally and externally.- Ability to work in a fast paced, dynamic environment.- Ability to multitask and meet tight reporting deadlines.- Flexibility to interact in a global team across multiple time zones.- Establish excellent working relationships with systems team and engineering.- Experience in a multi currency environment would be advantageous.- Intermediate excel skills.- Experience with Microsoft Dynamics an advantage.

What We Offer- Flexible working environments- Birthday Leave- Generous study and training allowance + 5 days of paid study leave- Creative, fun, and contemporary workspaces- Motivated team of industry experts and new talent- Celebrated success with ‘Legend’ and ‘Kudos’ Awards- Health and wellness programIf you have any questions, please reach out to Megaport's Talent Acquisition Team at
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